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Found 1 result

  1. Has anyone ever run into trouble with these guys? I placed two orders in early January. The first arrived without problem, the second one didn't. I contacted them about a month after it was placed and they said that shipping to Canada sometimes runs into delays, and they asked that I wait until 35 business days have passed to see if the package would show up, which seemed reasonable. It was at this point that the problems started. I waited a few days more than the 35, just to be sure it wouldn't show, at which time I wrote them to again say that nothing had arrived. They didn't reply. A week later, I wrote them again, this time much less polite, saying that the order was not fulfilled and again asking that they either resend or refund. That email got a response. The email from Hannnants appeared to be partly a forward from someone else, and partly written to me. It said that my package had been shipped, but that it had been returned to them as undeliverable. The tracking information was incomplete, but from what I could see, the package arrived in Canada in Toronto, but went no further. (I am in Winnipeg.) They said that, despite the package being returned, some of the items were no longer in stock and that they couldn't get more. At this point, I'm a bit confused. If the package was returned, why was I not refunded? I wrote to them that they could send me the items that were in stock, and that I would order something else to make up for the portion they could not provide. OrOr I would take a refund if that was deemed easier. Again, a week goes by, and again, no answer. Yesterday, almost two months to the day since I placed the initial order, I wrote to them to ask why the process has been so drawn out and why they would not either refund me, or send me the order that I paid for months ago. At this point, I was ready to take the claim to Visa. Today, with no communication from Hannants to explain whats going on, or to apologize, they sent me a refund. While I am made whole with the refund, I am certain that I will never deal with them again, and I wanted to post this as a warning to others. Prior to this, I had only heard good things, but their handling of the situation was beyond unacceptable.
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