steve007 Posted April 15, 2010 Share Posted April 15, 2010 Hi Guys, This maybe a biggie, maybe not. I have found that my Tamiya 1/32 F-4E has the incorrect lower fuselage packed in the box. What I have is the lower fuselage for the F-4J kit. The F-4J part is longer than the E part and sticks past the top fuselage when dry fitted. Now this may not be a big problem, as I may just need to cut the extra length off...but are there other differences? Anyone had this issue? Quote Link to post Share on other sites
Jonathan_Lotton Posted April 15, 2010 Share Posted April 15, 2010 Hi Guys,This maybe a biggie, maybe not. I have found that my Tamiya 1/32 F-4E has the incorrect lower fuselage packed in the box. What I have is the lower fuselage for the F-4J kit. The F-4J part is longer than the E part and sticks past the top fuselage when dry fitted. Now this may not be a big problem, as I may just need to cut the extra length off...but are there other differences? Anyone had this issue? Wow..um..contact Tamiya. Considering how much that kit is I would throw a fit. Quote Link to post Share on other sites
richter111 Posted April 15, 2010 Share Posted April 15, 2010 Yep that is pretty substantial, def. contact Tamiya Quote Link to post Share on other sites
Dave Williams Posted April 15, 2010 Share Posted April 15, 2010 (edited) All the Tamiya -E kits use the same wing as in the -J kit, because they use the same long exhausts as the -J. The lower wing should extend past the rear of the upper fuselage, but then you add the filler plates (J41 and J42) to the rear of the upper fuselage and all is right. Did you fully assembly the rear section of the kit? The C/D kit has a different lower wing, but then it also has different filler plate parts sized to work with that wing and the short C/D exhausts. Edited April 15, 2010 by Dave Williams Quote Link to post Share on other sites
steve007 Posted April 16, 2010 Author Share Posted April 16, 2010 (edited) Hi Dave, It is the wrong part. I have the instructions for both E and J kits ( and both the kits) The instructions show a different part on the sprue layout, and also show both parts flush when fitted. Part suppled is 0336021 part needed 0336029. They are different. The J extends past the nose undercarrage bag, The E part ends at it. If you get a chance to look at the two kits you can see. Its not the rear part that is extended, its the nose. Edited April 16, 2010 by steve007 Quote Link to post Share on other sites
Dave Williams Posted April 16, 2010 Share Posted April 16, 2010 Ah, I thought you were talking at the rear. Sorry. Quote Link to post Share on other sites
steve007 Posted April 16, 2010 Author Share Posted April 16, 2010 I contacted the Tamyia agent here in New Zealand. He told me that the online store that sold the kit to me must have sent the incorrect part, hoping I would not notice. Great customer service! Don't think that would be the case. Why would a store take out a part from one kit and put in to another? The kit was sealed I expect if a part was missing he would say the store took it out. So any missing or incorrect parts are not Tamyia's problem !! I hope this is not Tamyia's CS policy around the rest of the world. Anyone have a contact email that could help me. Thanks Quote Link to post Share on other sites
Jonathan_Lotton Posted April 16, 2010 Share Posted April 16, 2010 I contacted the Tamyia agent here in New Zealand.He told me that the online store that sold the kit to me must have sent the incorrect part, hoping I would not notice. Great customer service! Don't think that would be the case. Why would a store take out a part from one kit and put in to another? The kit was sealed I expect if a part was missing he would say the store took it out. So any missing or incorrect parts are not Tamyia's problem !! I hope this is not Tamyia's CS policy around the rest of the world. Anyone have a contact email that could help me. Thanks Just like Toyota..Tamiya is screwing you. They're going to claim you screwed it up next. Quote Link to post Share on other sites
j-basset Posted April 16, 2010 Share Posted April 16, 2010 I think you should just write a snail mail letter to Tamiya in Japan. I have in the past obtained a replacement transparencies sprue for my F-4C/D from them as a courtesy. I bought a F-4C/D from a US web store, but looking at the way the canopies were attached to the sprue, it was no surprise that neither survived the trip to Malaysia. The canopies had separated from the sprue leaving a gash on the transparent portion (where the sprue attached) which could not be repaired by sanding or polishing. Went to the local agent to order a new sprue. Took 2 months to arrive, and when I went over to pick it up and pay for it, guess what? The replacement canopy parts were also separated from the sprues, and were in an even worse condition. So I wrote to Tamiya in Japan explaining the situation and received a replacement sprue by post nicely cushioned and all within a month. Quote Link to post Share on other sites
LanceB Posted April 16, 2010 Share Posted April 16, 2010 (edited) Just like Toyota..Tamiya is screwing you. They're going to claim you screwed it up next. I wouldn't blame Tamiya 100%. The NZ Tamiya agent is not a Tamiya employee. He's just an importer. Sure, he "represents" Tamiya, but importers are often like stores anywhere else - "You didn't buy it here, so why are you bringing it to me?" There is a certain logic to that, for example I know guys who are the designated importer for a certain line of airbrushes and compressors in their country, but one of the other big shops/producers made a habit of running across the border and trading his own product lines for those same airbrushes and compressors, bringing them home and reselling them. If anything went wrong he'd send his customers to the "official" distributor for aftermarket service. So the guys who were the designated importer got stuck doing free repairs (as long as things were under warranty) for items they never made a cent off of in the first place. They would get free replacement parts from the maker, sure, but that was all. Steve, send a mail through Tamiya's site: https://secure.tamiya.com/forms/qe_form.htm Make sure you mention that Trevor Bringans sent you away, so you have that covered before they tell you to "contact the local importer". Edited April 16, 2010 by LanceB Quote Link to post Share on other sites
j-basset Posted April 16, 2010 Share Posted April 16, 2010 Er, I should add that the local agent said I wasn't obliged to collect or pay for the replacement sprue since it was in that condition. Quote Link to post Share on other sites
steve007 Posted April 16, 2010 Author Share Posted April 16, 2010 Thanks Lance. I will contact Tamiya through the contact you sent. I understand what you are saying about the local importer, but he would not even give me a contact for Tamiya and said the store probably changed the part hoping I would not notice... Quote Link to post Share on other sites
LanceB Posted April 16, 2010 Share Posted April 16, 2010 Thanks Lance. I will contact Tamiya through the contact you sent.I understand what you are saying about the local importer, but he would not even give me a contact for Tamiya and said the store probably changed the part hoping I would not notice... Contacting them direct is probably your best bet. And understood about the importer - personally, as a modeler, I don't think he gave you the right answer. But looking at it as a business, which is what it is to him, and he's probably not getting rich off it, well... Too bad Tamiya doesn't sell "junk parts" at shows like Hasegawa does, or I'd keep an eye out in the bins for ya at Shizuoka. ;-) Quote Link to post Share on other sites
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