puffer Posted May 10, 2010 Share Posted May 10, 2010 (edited) Hey everyone, If you recently purchased Kinetic's F-16E kit, be sure to check you received a "U" sprue. Seems kits as far as California, USA to Australia are missing these parts. Pretty big glitch from Kinetic on this! My local hobby shop was unable to get a replacement sprue so I finally had to just return the kit. Kinda hard to do an E without these parts. If you have the kit and are missing this sprue, I'd be curious to hear. Aaron Edited May 10, 2010 by puffer Quote Link to post Share on other sites
richter111 Posted May 10, 2010 Share Posted May 10, 2010 Ouch! Quote Link to post Share on other sites
Steve jahn Posted May 10, 2010 Share Posted May 10, 2010 Mine is missing also. steve Quote Link to post Share on other sites
madmanrick Posted May 10, 2010 Share Posted May 10, 2010 This is distressing news. When the Kinetic E-2 came out it had missing parts, some broken parts in a few kits and some were missing decals and instructions. The good news is that Kinetic and Raymond Chung seemed pretty helpful in resolving these issues, the distressing aspect is that this has now affected at least two separate kit releases. I surely hope they fix the problems before they issue the EA-6B. Quote Link to post Share on other sites
BlackThor 06 Posted May 10, 2010 Share Posted May 10, 2010 OMG, I just got one today and that U sprue is missing! I was distracted by the diagram showing a B sprue but the box had the A sprue. Gad, and my LHS has a no-return, no exchange policy. BT6 Quote Link to post Share on other sites
Raymond Chung Posted May 10, 2010 Share Posted May 10, 2010 OMG, I just got one today and that U sprue is missing! I was distracted by the diagram showing a B sprue but the box had the A sprue.Gad, and my LHS has a no-return, no exchange policy. BT6 Dear All, For any parts replacement, you can email to info@kineticmodel.com stating the kit/part #, your parts will be mailed to you. A new parts replacement services system will be deployed soon to have the direct support to consumer. Quote Link to post Share on other sites
BlackThor 06 Posted May 10, 2010 Share Posted May 10, 2010 Sounds good, Mr. Chung...but what about shipping and handling costs? Do I have to pay for such? BT6 Quote Link to post Share on other sites
madmanrick Posted May 10, 2010 Share Posted May 10, 2010 Sounds good, Mr. Chung...but what about shipping and handling costs? Do I have to pay for such? Obviously I'm not Mr. Chung, but from what I've seen and heard, they send the parts to you at their expense. Quote Link to post Share on other sites
richter111 Posted May 11, 2010 Share Posted May 11, 2010 Thankfully they have a good replacement set up, I just hope they can get the quality control on their end together. They are a good company and I would hate to see them hurt by this Quote Link to post Share on other sites
mario krijan Posted May 11, 2010 Share Posted May 11, 2010 Yes the are sending on theirs expense! I have great experience with Raymond and others from LM! Quote Link to post Share on other sites
Dmanton300 Posted May 11, 2010 Share Posted May 11, 2010 OMG, I just got one today and that U sprue is missing! I was distracted by the diagram showing a B sprue but the box had the A sprue.Gad, and my LHS has a no-return, no exchange policy. BT6 I would find a new hobby shop in that case, that's disgraceful. Quote Link to post Share on other sites
a4s4eva Posted May 11, 2010 Share Posted May 11, 2010 OMG, I just got one today and that U sprue is missing! I was distracted by the diagram showing a B sprue but the box had the A sprue.Gad, and my LHS has a no-return, no exchange policy. BT6 A reason not to buy anything from them. In Australia that isn't legal Quote Link to post Share on other sites
Hawkeye's Hobbies Posted May 11, 2010 Share Posted May 11, 2010 A reason not to buy anything from them.In Australia that isn't legal If a product has a flaw or missing part, is it the retailers fault? Wouldn't you go to the mfr to seek recourse after all it is their fault. If you hold the retailer responsible, then you are forcing the retailer to inspect and certify each and every product they sell. If that were the case then prices would have to increase significantly as they would have to facilitate the process. Since Mr Chung is the owner of both Lucky Model and Kinetic Models, he wears two hats...that of a retailer and as a manufacturer. Also retailers don't have the same recourse for returns, credits or replacement of defective/missing items as they once did. The system has changed to remove that from the processes as product quality has increased (in most durable goods) and Just In Time delivery has removed the need to stock excess. The margins have also narrowed so, the retailer doesn't have the luxury of taking a kit off the shelf to satisfy a customer...by doing so in most cases they have just tossed away any profitability on both. Unfortunately, Wal-Mart has created this phenomenon of "We take anything back if you aren't satisfied." even if it was an impulse purchase, you used it anyone just once then decided to return it. Quote Link to post Share on other sites
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