Great customer service from Revell U.S.A.

[CrowTRobot]

I'd like to comment on the terrific customer service I recently received from Revell. I recently purchased a second-hand B-29 Superfortress kit that was missing several crucial pieces. I went to the Revell website and found a section that allowed me to order the missing parts I needed at no charge. 10 days later the parts I ordered showed up in my mailbox. I don't get service like this very often, so I sent them an email to express my appreciation.

[GreyGhost]

You gotta love when companies go that extra effort to keep customers happy ...

It makes all of us want to support that company all the more ...

Gregg

[GEH737]

I had the same great service when I needed a B-58 canopy not too long ago. First rate all the way

Hitch

[josh1813]

Wow, I was just getting ready to start a thread about Revell myself. Needed a set of decals for the P-61, used the same form on the internet, and two days later I had a set of decals in the mailbox, free of charge. TWO DAYS...THAT'S AWESOME!!! Kinda gave me a warm fuzzy to see a company that still tries to give the best service possible.

[rm20886]

I have also experienced great customer service from Revell with replacement of parts. I bought a Pro-Modeller 69 Charger once and they recalled the model due to inaccuracies with the body. All I had to do is call them and they replaced the entire model.

It would be nice to see more companies stand behind their products the way Revell does.

[Ken Cartwright]

Another Revell service story here. Years ago I was building a 1/48 F/A-18 and had painted the engine nozzles on the deck of my apartment, and came back out after letting them dry and they were gone, carried off by a bird or something.

I wrote Revell to ask how to order the replacement parts, fully willing and expecting to pay for them, and they arrived in the mail a few days later, no charge.

[ALF18]

Thanks for posting this. Stories like this will definitely influence my future purchase decisions. Not only because it would be easier to recover from missing parts, but mostly because I like to reward companies that adhere to such a high customer service standard, by being a loyal customer.

ALF

[Jinxter13]

On more than one occasion I've ordered parts from good ol' Revell and without question....a few days later the replacement part(s) were in the mail box. There a few others that have given me the same great service including some who are members of this or other forums. Thanks folks; you will get continued business from this haggled ol' warhorse.