Flush Posted June 25, 2012 Share Posted June 25, 2012 (edited) I was getting in the grove with this model and got to page 7 and I have two E part trees. I am supposed to have an D and an E, but am now stuck with only the right wing tree. Has anyone ever had any luck getting correction parts from Trumpeter? Edited July 29, 2012 by Flush Quote Link to post Share on other sites
Wayfarer 30 Posted June 26, 2012 Share Posted June 26, 2012 :wmsmiley-poop-hits-the-fan: I am so sorry. Honestly, I would be crying right now. that was a 1/32 kit correct? A huge tragedy. Quote Link to post Share on other sites
Pep Posted June 26, 2012 Share Posted June 26, 2012 Have you had it for a long ime? If you bought it from a retailer contact them directly Quote Link to post Share on other sites
Flush Posted June 26, 2012 Author Share Posted June 26, 2012 (edited) Yes it is the 1/32 kit. I'm soooo bummed! Unfortunately I bought it a couple of years ago from a China dealer on Ebay. I'm so hosed. The only thing I can think to do is flip the wing upside down fill the panel lines and rescribe. I won't be able to extend the flaps like I wanted. Ugh! Edited June 26, 2012 by Flush Quote Link to post Share on other sites
Ol Crew Dog Posted June 26, 2012 Share Posted June 26, 2012 See if you can purchase that sprue from the stateside distributor. Had a problem with a Mig -19 cockpit spruce missing and I think a few bucks and they sent me the sprue. Couldn't hurt at this point? Quote Link to post Share on other sites
Flush Posted June 26, 2012 Author Share Posted June 26, 2012 See if you can purchase that sprue from the stateside distributor. Had a problem with a Mig -19 cockpit spruce missing and I think a few bucks and they sent me the sprue. Couldn't hurt at this point? Thanks for the suggestion, I tried today to contact Stevens International off of the Trumpeter website. They were listed as the only US dealer. I have read other posts from people trying to accomplish the same task only to be blown off. I think I am going to call them tomorrow and see if sweeting the deal will help. Do you remember who you contacted to get your Mig-19 parts? One would think that the price we pay for these kits, there would be some kind of customer support. Quote Link to post Share on other sites
Youngtiger1 Posted June 26, 2012 Share Posted June 26, 2012 Oh man, that's not cool. I do hope you will find a replacement parts. I was trying to score a A-10 front windshield but as of today and two years of begging I gave up. This situation sucks, but Stevens International sucks even more. Quote Link to post Share on other sites
phasephantomphixer Posted June 26, 2012 Share Posted June 26, 2012 Oh man, that's not cool. I do hope you will find a replacement parts. I was trying to score a A-10 front windshield but as of today and two years of begging I gave up. This situation sucks, but Stevens International sucks even more. Actually in your case that is a good thing, as the front windshield part from your A-10 kit is incorrect and looks terrible (or horrible if you prefer the word) and needs replacing anyway. Suggest you replace it with the Vac one from Squadron Mail order. Well worth the price. If you have not worked with Vac parts, no worries, you just follow the edge where you want to cut with a black Sharpie pen, cut or use scissors 1/8 inch away from edge, then either trim away or sand the excess. Quote Link to post Share on other sites
Zactoman Posted June 26, 2012 Share Posted June 26, 2012 Flush, PM sent. Youngtiger, I tried to PM you but couldn't. E-mail me... Quote Link to post Share on other sites
dehowie Posted June 26, 2012 Share Posted June 26, 2012 Just contact Trumpeter directly. My two A-10s had bad flow lines and they FedEx me 3 replacements. Excellent service... Quote Link to post Share on other sites
viper494 Posted June 26, 2012 Share Posted June 26, 2012 You guys are lucky I have the Trumpeter 1/32 F/A-18F Super Hornet with the tail fins missing, the company that imports them here in the UK told me to send a description of the parts/sprue I was missing and add the sticker from the side of the box aswell and then they would replace the missing sprue. Huh! well that has yet to happen some four years later, plus the fact I'm still waiting for the replacement decals for the Trumpeter F-14D Tomcat aswell that I got when it first came out. Airfix has a first class service when it comes to replacement parts and so do the other importers here in the UK but the importers of Academy,Trumpeter and some other kits being Pocketbond are rubbish, there whole pasona towards the kit buyer sucks they just take your cash and your left with either a complete kit or if theres a part missing and there is no after market replacement parts to which this should not have to be the case to your problem your stuffed to put it politely. I have also read somewhere on a model forum that somebody waited six years for replacement parts from the Pocketbond importers thats just a discusting way to go about business what a way to treat people who buy these kits. still lets see if my replacement parts turn up within six years NOT! Clive Quote Link to post Share on other sites
Flush Posted June 26, 2012 Author Share Posted June 26, 2012 Just contact Trumpeter directly. My two A-10s had bad flow lines and they FedEx me 3 replacements. Excellent service... Dehowie, Do you still have a good point of contact that you used for your replacements? Thanks for the help, Flush Quote Link to post Share on other sites
Supertom Posted June 27, 2012 Share Posted June 27, 2012 Dehowie, Do you still have a good point of contact that you used for your replacements? Thanks for the help, Flush I'm wondering too. I got two of the same sprue for one of my Trumpeter kits. I emailed 2 months ago but never heard back. Quote Link to post Share on other sites
Jennings Posted June 28, 2012 Share Posted June 28, 2012 So if I bought a Ford that had two brake pedals and no clutch pedal, I think I'd expect Ford to fix it. And fix it promptly and with both a smile and a sincere apology. Why would anyone expect any less from a plastic model company? Quote Link to post Share on other sites
Flush Posted June 28, 2012 Author Share Posted June 28, 2012 What do we have to do as modelers, boycott them for a month or two until they start supporting their customers? Quote Link to post Share on other sites
Jennings Posted June 28, 2012 Share Posted June 28, 2012 What do we have to do as modelers, boycott them for a month or two until they start supporting their customers? Or just boycott them, period. Quote Link to post Share on other sites
Bigasshammm Posted June 28, 2012 Share Posted June 28, 2012 In the props forum RAGATIGER said u can get trumpeter sprues from Hobby Link Japan. Try them! Quote Link to post Share on other sites
Flush Posted June 28, 2012 Author Share Posted June 28, 2012 In the props forum RAGATIGER said u can get trumpeter sprues from Hobby Link Japan. Try them! I saw that post too. So I looked up HLJ and they have suspended all parts replacement order operations indefinitely due to earthquake they suffered last year. I still have not received a response from Stevens International, and I am still trying to get a good POC for Trumpeter. Operation Left Wing continues. Quote Link to post Share on other sites
Dave Williams Posted June 28, 2012 Share Posted June 28, 2012 Or just boycott them, period. OK, someone got wrong parts in a kit, so everyone who buys models should boycott the company. Good luck with that. Quote Link to post Share on other sites
Flush Posted June 28, 2012 Author Share Posted June 28, 2012 OK, someone got wrong parts in a kit, so everyone who buys models should boycott the company. Good luck with that. Yeah boycotting them period is a bit extreme. I have purchased countless 1/32 trumpeter kits, and I love each one of them. The kits keep getting more and more expensive and with the economy in its current down state, discretionary cash for hobbies is at a premium. I do not think it is unreasonable to have "SOME" kind of customer service. I spent over $100 dollars on this kit, without the Left Wing Sprue this kit us useless. From what I have read on ARC I am far from the only one who is in need of replacement parts. Some people have been waiting for years for support. It sounds like its time for the customers to make a stand. Don't get me wrong I love each and every kit I have purchased from Trumpeter, but this is not an isolated event. Quote Link to post Share on other sites
B-1 Nut Posted June 28, 2012 Share Posted June 28, 2012 Can't you just put one of them on upside down? Quote Link to post Share on other sites
Flush Posted June 28, 2012 Author Share Posted June 28, 2012 Can't you just put one of them on upside down? That was my first thought and worst case scenario, the big problem with that I would have fill in and rescribe every panel and wouldn't be able to open any of the flaps. Fortunately Zactoman has come to my rescue. He is shipping me a spare left wing he is not using. I still need to find a replacement so I can send it back to him when I get it. So the search is still on for a good POC for Trumpeter Customer Care. Quote Link to post Share on other sites
RAGATIGER Posted June 29, 2012 Share Posted June 29, 2012 (edited) Dear ARF fellows My 0.02 cents here as I mentioned before I used to ask for replacement part to Airfix, Heller, Italeri & Revell in the past nerver got answer form Monogram or Matchbox in the past that´s had a reason I started my modeling life back in 1995 so as 15 yo living in the midlle o civil war no model imports so I got to look and scavange old collection and started to kitbashing and modeling chompipiado (local salvatruchan modeling word for model unpainting) so got the 1+1+some parts = maybe a complete model and sometime in the middle I started to wrote letters asking for parts sometimes I got answers sometime I didn't so now I most use ARC for parts deals and time, and the later my friends is the better friend sometime in the middle you got most of the parts or decals or sometheing missing or even better Murphy and O´toolle strike back and some new complete injection kit cheaper than the model + resin conversion part + specific decals Best examples new ART MODELS 7210 Mikoyan MiG-23UB training aircraft 1/72 Dassault MD 450 Ouragan (Toofani) Valom 1/72 AZUR MODELS 1/72 Vautour IIN IDF Kinetic 72001 1/72 Israel F-16I "SUFA (Storm)" with these kits no need to special parts or decals only need $$$ to get them quickly before they last Best regards Armando Edited June 29, 2012 by RAGATIGER Quote Link to post Share on other sites
B-1 Nut Posted June 29, 2012 Share Posted June 29, 2012 That was my first thought and worst case scenario, the big problem with that I would have fill in and rescribe every panel and wouldn't be able to open any of the flaps..... I'm sorry Flush.....I was just joking with you. I had a feeling that wouldn't have worked. Quote Link to post Share on other sites
Flush Posted July 29, 2012 Author Share Posted July 29, 2012 SUCCESS!!!! While Zactoman was more than gracious by loaning me a "D" sprue, I have just received the replacement sprue from China. I contacted the China dealer that I have purchased many of my Trumpeter kits, and they were more than helpful. They not only were very courteous and helpful, they also had to send me the replacements twice because the first one they sent was again the wrong sprue. I think this was just because of the language barrier. I did attempt to work with the US distributer and they told me they would only help me if I purchased the kit through one of their distributers. I would highly recommend purchasing any Trumpeter kits from Ebay seller "sell_model", as their customer service has been OUTSTANDING! Quote Link to post Share on other sites
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