Dave1089 Posted August 19, 2012 Share Posted August 19, 2012 Hello all, I recently bought a sealed Monogram 1/48 B-17G. On opening it, i have discovered that i have a duplicate sprue giving me two right wings, no left wing and i'm missing parts 18, 19, 20, 9L, 9R, 11R and 11L. Has anyone else had this problem? Any advice on what to do? Thanks Dave Quote Link to post Share on other sites
Jennings Posted August 19, 2012 Share Posted August 19, 2012 Did you buy it fom a dealer or an individual? Quote Link to post Share on other sites
The Keeper Posted August 19, 2012 Share Posted August 19, 2012 Sounds like you got 'mis-sprued.' Always annoying but easily fixed. Contact the Revell importer/rep in your country and they should send along your needed sprue straight away. hth Quote Link to post Share on other sites
B-17 guy Posted August 19, 2012 Share Posted August 19, 2012 Go to this http://www.revell.com/support/parts-request-2.php And request the parts you need, and be detailed. Revell is very good about getting parts out. Quote Link to post Share on other sites
Dave1089 Posted August 19, 2012 Author Share Posted August 19, 2012 Thanks guys. I've contacted the UK distributer, the dealer I bought it from and Revell themselves. Hopefully one of them will be able to help! Dave Quote Link to post Share on other sites
WymanV Posted August 19, 2012 Share Posted August 19, 2012 It's been quite some time since I had to get replacement parts from Revell but back then, they were really good about it so long as the kit is in current production. Ken Quote Link to post Share on other sites
JB2013 Posted August 19, 2012 Share Posted August 19, 2012 Go to this http://www.revell.com/support/parts-request-2.php And request the parts you need, and be detailed. Revell is very good about getting parts out. This should make parts-request easier for now. Thanks for the link B-17 guy. Quote Link to post Share on other sites
DonSS3 Posted August 20, 2012 Share Posted August 20, 2012 Let us know how things work out. Quote Link to post Share on other sites
mightymax Posted August 21, 2012 Share Posted August 21, 2012 I bought at retail, a brand new A-26 Firebomber, last year. It was missing the entire clear sprue! Contacted them via their website and they sent the parts. Max Bryant Quote Link to post Share on other sites
Ollie 17 Posted August 22, 2012 Share Posted August 22, 2012 I had the same thing happen to me. I did get a replacemnt for free and they were sorry about the mix up. Quote Link to post Share on other sites
Dave1089 Posted August 23, 2012 Author Share Posted August 23, 2012 I received the correct sprue from the UK distributer of Monogram, without any fuss or hassle. Brilliant service. Dave Quote Link to post Share on other sites
JB2013 Posted September 14, 2012 Share Posted September 14, 2012 Um ... just how long do they respond? When I posted mines here I simultaneously sent a "Parts Request" to Revell but got nothing, not even anything from the mail. Am I missing something? What did I do wrong? Has anyone have any problems with their service? Quote Link to post Share on other sites
nerdling Posted September 14, 2012 Share Posted September 14, 2012 Jack I've always had amazing service with Revell. I tend to get the replacement part within a week or two. Now Revell of Germany takes quite a bit longer. You used to be able to login on their website and it would give you updates on your replacement parts. But I don't see that option on there anymore. Quote Link to post Share on other sites
ian lanc Posted October 2, 2012 Share Posted October 2, 2012 Um ... just how long do they respond? When I posted mines here I simultaneously sent a "Parts Request" to Revell but got nothing, not even anything from the mail. Am I missing something? What did I do wrong? Has anyone have any problems with their service? I purchased a Revell 1/48th B17f Memphis Belle kit and after six months in the stash I decided to build it [as you do] then I noticed the main pilots windscreen was missing! Shock and horror I contacted Revell. Nearly three months later and over 10 emails they finally replied with no joy at all because the kit was purchased six months ago and don't have a receipt nor' is there a so called quality control stamp in the bottom of the box, Revell will not supply me the part because of this, so Revell can go screw themselves! Quote Link to post Share on other sites
nerdling Posted October 3, 2012 Share Posted October 3, 2012 I purchased a Revell 1/48th B17f Memphis Belle kit and after six months in the stash I decided to build it [as you do] then I noticed the main pilots windscreen was missing! Shock and horror I contacted Revell. Nearly three months later and over 10 emails they finally replied with no joy at all because the kit was purchased six months ago and don't have a receipt nor' is there a so called quality control stamp in the bottom of the box, Revell will not supply me the part because of this, so Revell can go screw themselves! That is odd I've never had any issues getting parts from them. Just got a windscreen for the P-61 last week. Total turn around was a week. I've had the kit for years. Quote Link to post Share on other sites
B-17 guy Posted October 3, 2012 Share Posted October 3, 2012 Tha's because it's revell germany, differant company then revell US. PM me your address, I have that part, I'll send it your way. Quote Link to post Share on other sites
dnl42 Posted October 4, 2012 Share Posted October 4, 2012 Tha's because it's revell germany, differant company then revell US. Now Revell NA and Revell of Germany are both owned by Hobbico. I too have had good replacement parts service in the past. I do hope that isn't gone, as suggested by this thread... :( Quote Link to post Share on other sites
echolmberg Posted October 4, 2012 Share Posted October 4, 2012 Now Revell NA and Revell of Germany are both owned by Hobbico. I too have had good replacement parts service in the past. I do hope that isn't gone, as suggested by this thread... :( I wouldn't say it's gone! A couple of weeks ago I buggered up the windscreen on my 1/72 SR-71. I hopped on their web site and ordered the part. About a week later, the part was in my mail box. No complaints here at all! Eric Quote Link to post Share on other sites
DonSS3 Posted October 4, 2012 Share Posted October 4, 2012 I guess it just depends on kit availability. I've had very good luck, but alos, not so good luck. Tried getting a 1/48 F-89 canopy from them and though I tried both US and Revell-Germany, neither could come up with one. Luckily someone on another forum took pity on me and sent one my way. Quote Link to post Share on other sites
JB2013 Posted October 25, 2012 Share Posted October 25, 2012 Update! From my first post until now I waited this long to get my missing decal sheet for my Apache and it arrived last night. It took long but the sheet came in First-Class mail and in good shape so okay; wonder how long it takes for missing parts. Quote Link to post Share on other sites
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