Trouble getting replacements

[speedbird2]

I spent time ordering replacement parts from Revell Germany for my 747 SCA/Space Shuttle model. I even have a reference number. I have patiently waited about 3 months and got no parts. I finally called the phone number as well as e-mailed them but the phone number gets a vague automated response and the e-mail gets no response. If they don't intend to assist, they should say so. I spent over 2 hours trying to get these parts (struts to attach the Shuttle to the 747) which break.

[nerdling]

I spent time ordering replacement parts from Revell Germany for my 747 SCA/Space Shuttle model. I even have a reference number. I have patiently waited about 3 months and got no parts. I finally called the phone number as well as e-mailed them but the phone number gets a vague automated response and the e-mail gets no response. If they don't intend to assist, they should say so. I spent over 2 hours trying to get these parts (struts to attach the Shuttle to the 747) which break.

Revell USA ships within a week or so. But Revell of Germany can take over a month. I had to order a 1/48 B-17 fuselage once and it took forever. I'd give it a few weeks.

[Lodewijk]

I ordered RoG parts through Revell USA and recieved them within a week.