lesthegringo Posted April 5, 2015 Share Posted April 5, 2015 Had a disaster so need to replace some bits on my MiG-23, just wondering if anyone has successfully got them direct from Trumpeter. Can find a direct way on their site, so I have e-mailed the local importer / distributor, but I don't feel very hopeful. Cheers Les Quote Link to post Share on other sites
fulcrum1 Posted April 6, 2015 Share Posted April 6, 2015 I tried unsuccessfully several years ago and was able to find the part here in the spare box forums. Quote Link to post Share on other sites
lesthegringo Posted April 6, 2015 Author Share Posted April 6, 2015 Thanks I have put a post in the spares box, but it's a long shot, here's hoping though! Les Quote Link to post Share on other sites
Rich in name only Posted April 12, 2015 Share Posted April 12, 2015 Please keep us posted on what happens--I'm missing two Hobby Boss parts (F3H canopy/windshield); didn't think to contact the distributor. Quote Link to post Share on other sites
lesthegringo Posted April 12, 2015 Author Share Posted April 12, 2015 Unfortunately I have not even had the courtesy of a reply, so nothing so far. I'll keep trying, I have nothing to lose by doing so Les Quote Link to post Share on other sites
TomcatFanatic123 Posted April 14, 2015 Share Posted April 14, 2015 (edited) Yes, please keep us posted, please. One of my 1:32 Tomcats came with a cracked (as in almost split down the middle) canopy, but I just haven't got around to seeing about replacing it yet, since I'm not building the kit yet. Edited April 14, 2015 by TomcatFanatic123 Quote Link to post Share on other sites
Youngtiger1 Posted April 14, 2015 Share Posted April 14, 2015 There is no such thing as trumpeter helping with replacement parts. Those guys never respond to emails...as me how I know? Been there done that for several years with no result. Quote Link to post Share on other sites
infofrog Posted April 14, 2015 Share Posted April 14, 2015 That's sad . No e mail reply back . Rick Quote Link to post Share on other sites
Rich in name only Posted April 14, 2015 Share Posted April 14, 2015 Do they show up at the trade shows (like Chicago)? If their reps do, maybe we should start a poll in each part of ARC that represents their kits (Jets, props, Destroyers,...) and assemble the results to present as a petition. Petition: Reply to our ems and provide replacement parts. Poll: Do you want Trumpeter/Hobby Boss to [above] for each model product? Add a line when presented to them that they should provide the same service and customer respect as other companies. What do you think? Quote Link to post Share on other sites
janman Posted April 14, 2015 Share Posted April 14, 2015 No. They really don't respond to queries about replacement parts. I've tried. Strangely, when I asked for a part (PE sheet) that wasn't even included with my kit they sent me one! :blink: But even then, as far as I remember, there was *no* communication from them. Just a letter with the part some weeks later. Quote Link to post Share on other sites
jpk Posted April 15, 2015 Share Posted April 15, 2015 Kinetic is the same except they respond. I asked for replacement wing panels for their S-2A which I would have paid for but they said no and offered me a very token discount on a new kit. I bought it but was slightly irritated at their offer. Haven't bought a Kinetic kit since. Then again, their releases have been kind of boring unlike Kitty Hawk. Quote Link to post Share on other sites
jholt Posted April 15, 2015 Share Posted April 15, 2015 I had to get a replacement part for a Kitty Hawk kit (I know not Trumpeter) but had to go through the US importer Stevens Intl. You may want to try with them. Quote Link to post Share on other sites
zerosystem Posted April 15, 2015 Share Posted April 15, 2015 Just received an email back from Steven's about a broken windshield in my F-8 kit. They've asked for a receipt, purchase date and address in order to further tell me about the request. They said that they only supply spares to kits that came from them. Now where is that receipt... Quote Link to post Share on other sites
SERNAK Posted April 16, 2015 Share Posted April 16, 2015 I had to go through the US importer Stevens Intl. You may want to try with them. That's the only solution. Unfortunately as many fellow modelers said Trumpeter never responds to such inquiries. Pity. Quote Link to post Share on other sites
Model-Junkie Posted April 16, 2015 Share Posted April 16, 2015 I went through Steven's International for a replacement part one time, after submitting all of the info and proof of purchase they said they were unable to provide spares for that particular model right then and would try to get the part for me from Trumpeter. 2 years later, nothing. I went back to the online store I bought the kit from and they sent me a whole new kit. Quote Link to post Share on other sites
duck Posted April 16, 2015 Share Posted April 16, 2015 (edited) In 2012 I received an incomplete 1/72 Trumpeter Tu-124, so I contacted Squadron to order the missing parts, since they were the US distributor for Alaska. That request is still pending... Edited April 16, 2015 by duck Quote Link to post Share on other sites
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