rhino Posted May 24, 2015 Share Posted May 24, 2015 (edited) This is my Academy request part and following answers. What do you think about? Me: Dear Sirs, I need a replacement part, named "UPPER FUSELAGE" in attached photo, of the Academy F-4C Phantom II "Vietnam War" 1/48 kit Number 12294. Obviously I can pay for it. Could you tell me the way for get it? My address is: Academy: Dear … Glad to know you, I am … who is working at Academy. At your request, I have checked our warehouse, and found that 12294 is stockout. Therefore, I am afraid to say, we could not send replacement part of 12294 to you. I hope you understand this situation. Me: Hi …, glad to know you, for me too. However I want to tell you that the replacement part is the same named "upper fuselage" in the Phantom 1/48 USN F-4J VF-84 Jolly Rogers, number kit 12305. Waiting for your kind reply. Best Regards Academy: Dear …, I have rechecked our warehouse [12305, 1/48 F-4J "VF-84 JOLLY ROGERS] but, we do not have upper fuselage for this model, too. It is regrettable to say again that we are unable to send you replacement parts. I would like to ask for your deep understanding again. Best Regards, Me: Dear …, ok, thank you again for your interest. Best Regards Edited May 24, 2015 by rhino Quote Link to post Share on other sites
Uncle Uncool Posted May 24, 2015 Share Posted May 24, 2015 Rhino, mate. I understand yer grief very well, as I've been there many times before. Last time I bothered askin' for replacement parts was the last time I eva wasted my time doin' so. So disastrous it was that it served me to dig just how much kit manufacturers - some of 'em, at least - care 'bout their customers. That goes to ya, bloody crooks at Revell Consumer Service! Consumer care? Bollocks... For a year they had me sendin' e-mails back 'n' forth 'til they told me that they had finally found the part I needed. Then they asked me to send the whole plethora of data they request from someone: first and last name; complete mailing address; a phone number where to be reached; kit number; name of your kit; part number for which one is requesting replacement, circled in red on the instruction sheet; description for the missing or defective part 'n' explanation for why you need a replacement :blink: (yeh, part is so badly bent outa shape not even freakin' David Copperfield woulda been able to fix it!); proof of purchase (UPC or a copy of your sales receipt), 'n' finally a check for $10... Waited two months after sendin' everythin' without havin' an e-mail from 'em. Contacted them via e-mail soon afterwards 'n' they told me nobody was aware of my request, 'n' also, that the part I needed belonged to a kit which was long outa production (Duuuuuuuuhhh...!) Told that lazy sod to follow the thread of the whole correspondence I maintained with some person at that department for nearly 15 months, but next they told me this suddenly person died, 'n' that there was nuthin' they could do for me. Okay then, Revell, ya can go straight to hell now, nay stops in between. Will be damn sure not to buy a single model eva again from ye, ya hear? Good! :lol: Nay only do ya suck big time, but also ya're bloody liars 'n' shameless crooks. Real uncalled for... Cheers 'em Unc² Quote Link to post Share on other sites
Liberator24 Posted May 24, 2015 Share Posted May 24, 2015 Thanks for this. I am about to request a replacement for the nose gear from the same kit... Sad.... -Jim Quote Link to post Share on other sites
rhino Posted May 24, 2015 Author Share Posted May 24, 2015 Thanks for this. I am about to request a replacement for the nose gear from the same kit... Sad.... -Jim It may be that you will be luckier than me Quote Link to post Share on other sites
nerdling Posted May 24, 2015 Share Posted May 24, 2015 Rhino, mate. I understand yer grief very well, as I've been there many times before. Last time I bothered askin' for replacement parts was the last time I eva wasted my time doin' so. So disastrous it was that it served me to dig just how much kit manufacturers - some of 'em, at least - care 'bout their customers. That goes to ya, bloody crooks at Revell Consumer Service! :explode:/> Consumer care? Bollocks... :rolleyes:/> For a year they had me sendin' e-mails back 'n' forth 'til they told me that they had finally found the part I needed. Then they asked me to send the whole plethora of data they request from someone: first and last name; complete mailing address; a phone number where to be reached; kit number; name of your kit; part number for which one is requesting replacement, circled in red on the instruction sheet; description for the missing or defective part 'n' explanation for why you need a replacement :blink:/> (yeh, part is so badly bent outa shape not even freakin' David Copperfield woulda been able to fix it!); proof of purchase (UPC or a copy of your sales receipt), 'n' finally a check for $10... Waited two months after sendin' everythin' without havin' an e-mail from 'em. Contacted them via e-mail soon afterwards 'n' they told me nobody was aware of my request, 'n' also, that the part I needed belonged to a kit which was long outa production (Duuuuuuuuhhh...!) :doh:/> Told that lazy sod to follow the thread of the whole correspondence I maintained with some person at that department for nearly 15 months, but next they told me this suddenly person died, 'n' that there was nuthin' they could do for me. Okay then, Revell, ya can go straight to hell now, nay stops in between. Will be damn sure not to buy a single model eva again from ye, ya hear? Good! :lol:/> Nay only do ya suck big time, but also ya're bloody liars 'n' shameless crooks. Real uncalled for... Cheers 'em Unc² Was thius Revell Germany? I've ordered multiple parts from Revell had never had an issue. Always had them show up in the mail in about two weeks. Did have to order a B-17 fuselage half from Revell Germany and it did take about two months. But never had to pay for anything. Quote Link to post Share on other sites
Bigasshammm Posted May 24, 2015 Share Posted May 24, 2015 Is this direct with Academy or is it with MRC? I've gotten replacement parts from MRC for academy kits. Maybe try them? Quote Link to post Share on other sites
john53 Posted May 24, 2015 Share Posted May 24, 2015 I sent an "order" in 2 weeks ago for a 1/48 Thud part. Was kinda hesitant seeing as though it has been OOP for quite some time. I got an e-mail last week saying the kit was OOP about a week later. At least they answered. I did send to ROG a couple years ago and the part came in the mail about a month later, I am very happy with Revell. But lately I think Revell USA is slipping. Not what it use to be.---John Quote Link to post Share on other sites
volzj Posted May 24, 2015 Share Posted May 24, 2015 If you are in the US you should request parts through MRC (they are in New Jersey), as they are the distributor in the States. I've needed Academy replacement parts twice, and MRC had them to me in one week both times, with no communication issues... Quote Link to post Share on other sites
rhino Posted May 24, 2015 Author Share Posted May 24, 2015 Is this direct with Academy or is it with MRC? I've gotten replacement parts from MRC for academy kits. Maybe try them? thanks, i'll try Quote Link to post Share on other sites
rhino Posted May 24, 2015 Author Share Posted May 24, 2015 (edited) If you are in the US you should request parts through MRC (they are in New Jersey), as they are the distributor in the States. I've needed Academy replacement parts twice, and MRC had them to me in one week both times, with no communication issues... No Joe, I live in Italy. Edited May 24, 2015 by rhino Quote Link to post Share on other sites
Uncle Uncool Posted May 24, 2015 Share Posted May 24, 2015 Was thius Revell Germany? Nay Revell Germany, but Revell USA. But lately I think Revell USA is slipping. Not what it use to be. :blink: Slippin'...? More like trippin,' I'd say... Not nice to keep someone's hopes so high to then tell ya eveythin' had been just empty words, y'know. Believe me I'd go outa my way 'n' post right here the whole thread of e-mail comms I maintained with at least three different blokes at Revell Consumer Service for almost a year 'n' a half, so that they learnt who they are 'n' how lame they were, askin' to submit a sheeshload of info + money from someone who just righteously resorted to a service they said themselves to provide... Quote Link to post Share on other sites
Bigasshammm Posted May 24, 2015 Share Posted May 24, 2015 No Joe, I live in Italy. You could maybe have someone in the US try with them for you then just send the part afterwards. Worth a shot! Quote Link to post Share on other sites
jfmajor60 Posted May 25, 2015 Share Posted May 25, 2015 I just trashed the rear canopy section of my F-4B I just finished so I'm give MRC a try at mrcsupport@modelrectifier.com I'll let you know how that goes. Quote Link to post Share on other sites
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