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bernie mckenna

GT Resin ProductsCustomer Service

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Just wanted to let everyone know about GT Resin Products customer service. I ordered a set of 1/32 scale F4B intakes for the Tamiya kit and was inadvertently sent a set of F4C intakes for the Revell kit. I emailed Gary about it and he sent me a set of intakes for the Tamiya kit and told me to keep the Revell ones. No questions asked. He didn't ask for proof took me at my word. These weren't cheap and he had to send them to the Netherlands which cost extra.

I have to say that's the best customer service I have ever experienced and wanted to let everyone know.

And by the way the items I have purchased from GT Resin are some of the best if not the best resin I 've had.

I will keep purchasing my stuff from them.

I have no connection with the company. I'm just a very happy customer.

Bernie McKenna

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Couldn't agree more Bernie! Been ordering from Gary for a while, excellent products and service.

Chuck

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Same thing happened when I ordered a set off 1/32 f-15 exhausts. When I got the box I found a Tamiya F-16 ladder. I contacted him and a week later I received an nice new package with the correct items. I was not super pleased with the quality of the resin copy's but I wasn't expecting Aires quality either so i was happy with it. Then 2 weeks later I received an e-mail from them that an new package was under way with a better set in it. When I received it i found a much improved resin set! All this without paying anything extra for the shipping. I could even keep al the other stuff I received.

Excellent customer service I would call that!

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me, too... some time ago I've found in the box 2x F-16 P6W resin exhaust nozzles instead of one only!

Gary is a very good dude :thumbsup:

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Gary is a great guy and his products are superb. I bought the Revell F-4G set and when I opened the box there was an antenna set as well. I asked if he wanted me to send it back and he told me to hang onto it.

Fast forward to a few months later and I am working on the set and I realize a part is missing. I email Gary and right away a spare part is on its way.

Anytime I do large scale stuff I will always check his products first.

Mike

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I'm sorry, what's GT and where can find it. Sounds pretty good by the comments.

Rob

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Great guy great service doing some great products.

His Wild Weasel F-4C set is a super package.

Highly recommended!

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Go to largescaleplanes.com. Go to the sponsor forum and look for GT Resin.He lists all his products there.

Bernie

I'm sorry, what's GT and where can find it. Sounds pretty good by the comments.

Rob

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Is this the person that sells the F-15 exhausts on ebay?

if so I must agree, customer service is some of the best I have experienced.

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Go to largescaleplanes.com. Go to the sponsor forum and look for GT Resin.He lists all his products there.

Bernie

Thanks Bernie.

Rob

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Is this the person that sells the F-15 exhausts on ebay?

if so I must agree, customer service is some of the best I have experienced.

Yep :rolleyes:

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Sorry but I've had a completely different experience with him....and his products.

Curt

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I've purchased six various 1/32 F-4 super sets from Gary. Every one of them was missing parts or had the wrong parts included upon receipt. Gary promptly mailed me the missing parts no questions asked. However, it's very frustrating that there is no parts list included so you don't know what's all supposed to be there, the parts of the same sets are not bagged consistently in the same bags, etc. Gary's doing a great service offering long awaited F-4 sets in 32nd scale. He's just a small operation putting out a lot of product, so the mistakes are understood. Gary's also one heck of a great guy & I'll continue to purchase his sets. Thanks for what you're doing, Gary!!!

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