Dutch Posted May 12, 2016 Share Posted May 12, 2016 So I placed an order with LuckyModel.com on 8 Jan 2016 for a Hasegawa 1/48 A-4M Skyhawk (#07233) which showed a 1 week backorder. I ordered a Hasegawa weapons set as well. They charged my credit card for both items and postage and I have received nothing to date. I have sent three emails (every 30 days) requesting status and tried to cancel the order online without results. Has anyone had a similar experience with these guys? I will call my credit card and tell them to refund the amount, but I fear I have passed some deadline. R/ Dutch Quote Link to post Share on other sites
riceballtrp Posted May 12, 2016 Share Posted May 12, 2016 Can't help you with order aspect, but contact your cc company and file a claim against Lucky citing purchase with no receipt of merchandise. You should get your money back. Good luck Quote Link to post Share on other sites
ziggyfoos Posted May 12, 2016 Share Posted May 12, 2016 I think you can also request/open a ticket or something named like that when you view your account/orders online. I've sent messages that way and they were addressed within a day or two. I don't think I ever tried direct email. Quote Link to post Share on other sites
Dmanton300 Posted May 12, 2016 Share Posted May 12, 2016 You *HAVE* to use the open request button on the order page. I've used this a couple times over the years and had very quick, satisfactory service. An email will never get seen. An open ticket generates a number for them Quote Link to post Share on other sites
MoFo Posted May 12, 2016 Share Posted May 12, 2016 DO NOT USE EMAIL. Go to 'My Account' and use 'My Request' to contact Lucky Model. Quote Link to post Share on other sites
Phantom726 Posted May 12, 2016 Share Posted May 12, 2016 When contacting Lucky I always use the "My Request" option on the website and normally receive an answer within 24 hours. All time record still stands at 16 minutes! I've placed 80+ orders with LuckyModel over the years and I can only give them my highest recommodation. Only thing: Unless you are prepared to wait, only order items which are in stock. HTH Bjarne Quote Link to post Share on other sites
Dutch Posted May 12, 2016 Author Share Posted May 12, 2016 Thanks fellas. I'll take your advise with Lucky Model. This is my third order, but first time on an item not in stock. I use the My Request tab to find out what's going on. R/ Dutch Quote Link to post Share on other sites
CJH Posted May 13, 2016 Share Posted May 13, 2016 I understand that some have had good experiences with Lucky Model, but not me. I used Lucky Model once, and will never use them again. I made a fairly sizable order with them, but when one item would come back in stock, another would go out of stock and they would not ship my order. Ultimately, I began pursuing the issue with my CC, and Lucky Model relented and filled my entire order. The problem was that to fulfill the order they sent a kit that looked like it had been in a shop window for a decade, had damaged decals and parts off of the sprues. I don't know if they were being petty, or it was all they could get their hands on. Either way, it was not a new kit, or even a kit in good condition. When I went back to them again, they just ignored me. That told me all I needed to know about their business practices. So even when I have seen great prices, I simply do not use them anymore. Unfortunate, because I was really hoping it would be a great place to shop. Quote Link to post Share on other sites
a4s4eva Posted May 13, 2016 Share Posted May 13, 2016 Best Hong Kong online shop IMHO . Just wish they'd carry more Trumpeter stock. Most people run into problems because they don't read the instructions on their page. Quote Link to post Share on other sites
phantomdriver Posted May 13, 2016 Share Posted May 13, 2016 If any of your probs go unsatisfied... pm RAYMOND CHUNG via the board............... Quote Link to post Share on other sites
Raymond Chung Posted May 15, 2016 Share Posted May 15, 2016 So I placed an order with LuckyModel.com on 8 Jan 2016 for a Hasegawa 1/48 A-4M Skyhawk (#07233) which showed a 1 week backorder. I ordered a Hasegawa weapons set as well. They charged my credit card for both items and postage and I have received nothing to date. I have sent three emails (every 30 days) requesting status and tried to cancel the order online without results. Has anyone had a similar experience with these guys? I will call my credit card and tell them to refund the amount, but I fear I have passed some deadline. R/ Dutch Dear Dutch, Please email me raymond@luckymodel.com and I would help you. Quote Link to post Share on other sites
Dutch Posted May 16, 2016 Author Share Posted May 16, 2016 Raymond, Email sent! R/ Dutch Quote Link to post Share on other sites
Dutch Posted May 23, 2016 Author Share Posted May 23, 2016 Raymond, Thank you for your outstanding support. I believe that the misunderstanding was my own fault for not knowing how to communicate or manipulate the order via your website. Thanks for your personal attention and response. Look forward to receiving the package. Another order is heading your way. R/ Dutch Quote Link to post Share on other sites
Phantom726 Posted May 23, 2016 Share Posted May 23, 2016 Raymond, Thank you for your outstanding support. I believe that the misunderstanding was my own fault for not knowing how to communicate or manipulate the order via your website. Thanks for your personal attention and response. Look forward to receiving the package. Another order is heading your way. R/ Dutch This forum need a "Like"-button thingie...,.... :-) Good to hear! Quote Link to post Share on other sites
SBARC Posted May 23, 2016 Share Posted May 23, 2016 Raymond takes care of his customers. Quote Link to post Share on other sites
Petarvu Posted June 3, 2016 Share Posted June 3, 2016 Raymond takes care of his customers. :thumbsup:/> +1 ! Quote Link to post Share on other sites
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