USAFsparkchaser Posted July 27, 2018 Share Posted July 27, 2018 So I am trying to do an order at Lucky Model, which is my first time. There checkout is SO CONFUSING! Looks like I ordered a Tamiya f-14D, but I don’t think I actually completed the order. Also how can I update my cart I wanted to buy 4 kits, but was not able to edit that anywhere. Also how do I get the sale on shipping that was posted in another thread. I hope someone can help me. I know a lot of people here use Lucky Model and Raymond Chung is on this forum. But man there web site is so confusing to me. Quote Link to post Share on other sites
Raymond Chung Posted July 27, 2018 Share Posted July 27, 2018 please check your PM. Quote Link to post Share on other sites
USAFsparkchaser Posted July 27, 2018 Author Share Posted July 27, 2018 Just sent you one back. Quote Link to post Share on other sites
USAFsparkchaser Posted July 27, 2018 Author Share Posted July 27, 2018 Ok guys Raymond actually called me and I have to say OUTSTANDING CUSTOMER SERVICE from him. He walked me through the order and I have F-14’s on the way. Very good conversation. Hope to stay in touch with Raymond. Quote Link to post Share on other sites
southwestforests Posted July 27, 2018 Share Posted July 27, 2018 Hey, alright! 😎 Quote Link to post Share on other sites
micalee Posted July 31, 2018 Share Posted July 31, 2018 Lucky Model has taken good care of me over the years, I'm a happy customer, glad it worked out for you. Quote Link to post Share on other sites
Alternative 4 Posted August 1, 2018 Share Posted August 1, 2018 +1 for lucky model. Great store. Props to Raymond for posting here too. Quote Link to post Share on other sites
davevw Posted August 3, 2018 Share Posted August 3, 2018 I had a bad experience, placed an order, followed up.... nothing...again... still nothing... mastercard helped get my money back Quote Link to post Share on other sites
Raymond Chung Posted August 3, 2018 Share Posted August 3, 2018 Dear Davew i think you send the request to wrong email you get better with my request we should answer in 1 business day. As for the payment sure you are protected by credit card and us we can cancel the order and arrange refund anything before shipping Quote Link to post Share on other sites
habu2 Posted August 4, 2018 Share Posted August 4, 2018 Never had a problem ordering from Lucky over many many years 👍 Quote Link to post Share on other sites
a4s4eva Posted August 4, 2018 Share Posted August 4, 2018 Same here. Lucky model, great business. I think most people who have trouble don't read the print at the bottom of the screen re how to contact them. Quote Link to post Share on other sites
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