Collin Posted December 20, 2019 Share Posted December 20, 2019 Recently purchased an older CAM 1/32 resin set of ALARM missiles. Every single fin was either broken or warped beyond use. I emailed SB on ways to overcome the issue. We worked together an none of our options worked out. Needless to say it's older CAM aftermarket and I just ate my misfortune, but SB tried to find a fix. Done deal...I moved on. Out of the blue yesterday...SB fully refunded me the cost of the purchase....no prompting or anything, it just happened. That is what customer support is all about. Cheers Collin Quote Link to post Share on other sites
southwestforests Posted December 21, 2019 Share Posted December 21, 2019 That was good. 🙂 Quote Link to post Share on other sites
Napalmakita Posted December 21, 2019 Share Posted December 21, 2019 They have always been rock solid for me and they are the first place I look online. Quote Link to post Share on other sites
adamitri Posted December 21, 2019 Share Posted December 21, 2019 Just to jump in on this.... wednesday i ordered the revell B-1B in 1/48 scale. Somehow i ended up with 2 different orders and was charged twice. Because havent check my spam folder, i never knew. I got a call from them today to verify how many i wanted. Great service all the way around. Quote Link to post Share on other sites
Napalmakita Posted December 21, 2019 Share Posted December 21, 2019 11 hours ago, adamitri said: Just to jump in on this.... wednesday i ordered the revell B-1B in 1/48 scale. Somehow i ended up with 2 different orders and was charged twice. Because havent check my spam folder, i never knew. I got a call from them today to verify how many i wanted. Great service all the way around. I have that kit and finally pulled it out of the stash the other day to look over the instructions and get my plan of attack ready.. oh, and I ordered it from sprue brothers and I have no idea how I place an order at noon and before I hit the bed I have an email notifying me it's been shipped.. Quote Link to post Share on other sites
Robertkp111 Posted February 17, 2020 Share Posted February 17, 2020 Sprue Brothers is the best. Great customer service Quote Link to post Share on other sites
airmechaja Posted February 17, 2020 Share Posted February 17, 2020 Sprue Brothers = Quote Link to post Share on other sites
Grand Toad Posted February 18, 2020 Share Posted February 18, 2020 (edited) Sprue Brothers is top notch. I ordered some GT Resin F-4 intakes and one was broken. They hooked me up with GT Resin right away. GT got the new intake to me in about a week. BTW, a shout out to GT Resin for their great customer service. Edited February 18, 2020 by Grand Toad Quote Link to post Share on other sites
Wolfgun33 Posted February 19, 2020 Share Posted February 19, 2020 Sprue Bros is always my go-to for all my modelling needs. Quote Link to post Share on other sites
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.