Model-Junkie Posted September 3, 2020 Share Posted September 3, 2020 They never responded to my inquiry and I opened a dispute with my credit card, who refunded me instantly. I was expecting to receive an email to say I was a bad customer but I didn't even get that. I will not be going back to this retailer Quote Link to post Share on other sites
BenBreeg Posted September 11, 2020 Share Posted September 11, 2020 Got shipping confirmation for my order. Quote Link to post Share on other sites
Bill Duncan Posted May 18, 2021 Share Posted May 18, 2021 Internet hobbies is a fraudulent business. I ordered (3) models from them on 3/26/21, with a 2-3 day shipping per the information on their website. After a couple of weeks went by with no update on my order, I emailed them for status. They replied that my order was complete and would ship on 4/13/21. I never received the tracking number promised by them when the order left their warehouse, so I emailed them several times with no response. They finally responded on 5/4/21 stating that my order would ship the next day and I would receive a tracking number. Once again, no tracking number or confirmation was received. I emailed them back demanding a full refund, to which they replied "I have forwarded this email to my lawyer". I repeated my demand for a refund via email and the company replied "F%CK OFF". I called my bank and reported the company as a fraud. My bank refunded my money, but I am inclined to warn others about this horrible company. Quote Link to post Share on other sites
Kurt H. Posted May 19, 2021 Share Posted May 19, 2021 This is why it is so important to research a company before you buy, this same story has been repeated for nearly 20 years. Quote Link to post Share on other sites
juanchopancho Posted May 19, 2021 Share Posted May 19, 2021 Now that is quality customer service, wow Quote Link to post Share on other sites
cxk5075 Posted May 19, 2021 Share Posted May 19, 2021 Lousy service with a side order of personal attacks/insults is what you will get! My emails were ignored until I filed a dispute with my CC company, and then things got really colorful! This "business" is run like a Ponzi scheme. Quote Link to post Share on other sites
Ken Cartwright Posted May 19, 2021 Share Posted May 19, 2021 This tells the tale, I think: https://www.bbb.org/us/pa/mayfield/profile/wholesale-hobby-supplies/internet-hobbies-0241-235973355/complaints Quote Link to post Share on other sites
Da SWO Posted May 19, 2021 Share Posted May 19, 2021 https://www.attorneygeneral.gov/get-help/ Consumer Protection- 800-441-2555 File a complaint with PA, and your state AG if you are not a PA resident. Eventually they come up on the RADAR and get hammered. Quote Link to post Share on other sites
j76lr Posted July 7, 2021 Share Posted July 7, 2021 On 8/25/2020 at 10:38 AM, oldthudman5 said: Well, just got a call from Dale Bruner (owner Internet Hobbies/Model Hobbies)......He of course made it my fault, "I couldn't wait".......Since I contacted the FCC (and they got in touch with him apparently) I am now a "bad guy" and they are refunding my money (YEA!) , BUT SADLY I will no longer be able to buy from internet hobbies (etc).......boohoo!......... So I called the FCC (who govern/oversee the internet) and agent told me they had never heard of the 30 limit on credit cards payments......(He seems to think he can therefore keep the money rather than refunding it.......) I ad a bad experience with his sister Diane at military model depot ( same group ) I wouldnt order ANYthing rom them. I wouldnt trust them with my info ! Quote Link to post Share on other sites
j76lr Posted July 14, 2021 Share Posted July 14, 2021 (edited) Buyer beware ! DONT USE ANY OF THESE !! Edited July 14, 2021 by j76lr Quote Link to post Share on other sites
vonjhn68 Posted October 3, 2021 Share Posted October 3, 2021 I got burned by them last year. Took many emails and phone messages to finally get my money back after months of waiting for an order that was only partially filled. I don't know how they continue to stay in business. Quote Link to post Share on other sites
Model-Junkie Posted December 5, 2021 Share Posted December 5, 2021 And the PA Attorney General is taking action against them: https://www.attorneygeneral.gov/taking-action/press-releases/attorney-general-shapiro-files-complaint-against-online-hobby-shop-warns-of-holiday-shopping-scams/ Quote Link to post Share on other sites
305swag Posted December 5, 2021 Share Posted December 5, 2021 Back in June I ordered the Tamiya F-4B and a Vallejo USN paint set. Both where in stock. I got the Phantom but never got the paint set. I never got my money back for the paint set, not to mention a response to my email. Will never do business with them again. Quote Link to post Share on other sites
Da SWO Posted December 6, 2021 Share Posted December 6, 2021 5 hours ago, 305swag said: Back in June I ordered the Tamiya F-4B and a Vallejo USN paint set. Both where in stock. I got the Phantom but never got the paint set. I never got my money back for the paint set, not to mention a response to my email. Will never do business with them again. Contact the PA Attorney General, I am sure the final keep out of jail settlement will include refunding all their victims. Quote Link to post Share on other sites
Charlie D. Posted December 6, 2021 Share Posted December 6, 2021 On 10/3/2021 at 1:04 PM, vonjhn68 said: I got burned by them last year. Took many emails and phone messages to finally get my money back after months of waiting for an order that was only partially filled. I don't know how they continue to stay in business. They continue to stay in business because people keep buying from them, as evidenced by this thread. Search them in any of the modeling forums and you’ll find many threads like this one. Thankfully legal action is finally being taken, hopefully they’ll get shut down….although something tells me they’ll eventually pop up under a new name. A quick google search or posting on a board like this inquiring about a vendor will usually tell you all you need to know. Quote Link to post Share on other sites
Da SWO Posted December 6, 2021 Share Posted December 6, 2021 1 hour ago, Charlie D. said: They continue to stay in business because people keep buying from them, as evidenced by this thread. Search them in any of the modeling forums and you’ll find many threads like this one. Thankfully legal action is finally being taken, hopefully they’ll get shut down….although something tells me they’ll eventually pop up under a new name. A quick google search or posting on a board like this inquiring about a vendor will usually tell you all you need to know. I read somewhere (fakebook?) where the owners are in their70's; if so, I doubt they will reopen. Quote Link to post Share on other sites
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