Nigelr32 Posted July 11, 2020 Share Posted July 11, 2020 Hi all, Has anyone here been in touch with HpH models lately? I have emailed twice and filled out an enquiry on their site but no reply? I suspect they may be on vacation or shut down due to Covid-19? Or, maybe they don't like me?? If you have been in touch with them this week please let me know Quote Link to post Share on other sites
Specter1075 Posted July 13, 2020 Share Posted July 13, 2020 In my limited experience with them, they are tricky to get in touch with, and sometimes the English is fairly limited. Be persistent, and pay attention to how your email is worded. Use simple language, and be as clear as possible with your question. Quote Link to post Share on other sites
Nigelr32 Posted July 13, 2020 Author Share Posted July 13, 2020 12 hours ago, Specter1075 said: In my limited experience with them, they are tricky to get in touch with, and sometimes the English is fairly limited. Be persistent, and pay attention to how your email is worded. Use simple language, and be as clear as possible with your question. Thanks so much for this reply. Maybe I should get a Czech friend of mine to write an email for me? Nige Quote Link to post Share on other sites
Specter1075 Posted July 13, 2020 Share Posted July 13, 2020 It couldn't hurt. Give it a try. Quote Link to post Share on other sites
Nigelr32 Posted July 13, 2020 Author Share Posted July 13, 2020 37 minutes ago, Specter1075 said: It couldn't hurt. Give it a try. Done.. fingers crossed... Quote Link to post Share on other sites
Nigelr32 Posted July 14, 2020 Author Share Posted July 14, 2020 Absolutely bloody amazing!! My Czech friend Ollie mailed them my words, translated into Czech and got an instant reply. Basically, I was asking if they could do anything on price in return for a video review on my YouTube channel, "Nigels modelling bench". They offered a small discount, so keep an eye out for that review coming soon. Quote Link to post Share on other sites
Specter1075 Posted July 14, 2020 Share Posted July 14, 2020 Great news! I'm glad it came together for you! Quote Link to post Share on other sites
Nigelr32 Posted July 15, 2020 Author Share Posted July 15, 2020 Great news!! I have finally paid for all the B-52 stuff HpH make.. full in depth kit review coming to my You Tube channel soon.. Nige Quote Link to post Share on other sites
Specter1075 Posted July 15, 2020 Share Posted July 15, 2020 I've got one waiting for me too. I look forward to watching your progress! Quote Link to post Share on other sites
Nigelr32 Posted July 16, 2020 Author Share Posted July 16, 2020 After all the trouble with communication, I am amazed that the kit has been delivered less than 24 hours from payment!! Czech to UK in less than 24 hours via Fed Ex.. incredible!! That's what I call service!! Quote Link to post Share on other sites
Specter1075 Posted July 16, 2020 Share Posted July 16, 2020 I remember be surprised at how fast mine arrived as well. I think it was only 3 or 4 days from Czechia to Canada. Impressive stuff! Quote Link to post Share on other sites
ThePatientModeller Posted September 25, 2020 Share Posted September 25, 2020 Glad to hear you have received your ji On 7/16/2020 at 4:59 AM, Nigelr32 said: After all the trouble with communication, I am amazed that the kit has been delivered less than 24 hours from payment!! Czech to UK in less than 24 hours via Fed Ex.. incredible!! That's what I call service!! Glad to hear you received your kit. I ordered a Macchi Flying Boat back in May. Nothing happened for months, but they didn’t charge my card so I figured maybe shutdown for COVID. Then Sept 12 I got a PayPal invoice from them so I paid. Now nothing again. I’ve tried contacting them but no response. I’m a patient person but this seems excessive. Should I have PayPal intervene or keep waiting? Quote Link to post Share on other sites
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.