ESzczesniak Posted September 5, 2020 Share Posted September 5, 2020 I placed an order about 1 week ago for an item listed as in stock. I received an immediate email confirming my back order. I have sent them two messages now asking to cancel this order. I had ordered this because it was listed as in stock, but do not want back orders without any due date. I have not received any response. Does anyone have any suggestions for contacting them? I hate to have to go through Paypal, but if they're not responding may have to do so. Quote Link to post Share on other sites
ReccePhreak Posted September 5, 2020 Share Posted September 5, 2020 Did you try phoning them? Their number is listed on their website. Quote Link to post Share on other sites
ESzczesniak Posted September 5, 2020 Author Share Posted September 5, 2020 No, so far I have been at work during all their business hours. Depending on their hours tomorrow and Monday, I will try. Quote Link to post Share on other sites
Camus272 Posted September 6, 2020 Share Posted September 6, 2020 (edited) If I recall, isn't it kind of a small operation? Being a holiday week, he might be out of the office for a bit. I doubt they will be there over the weekend. Edited September 6, 2020 by Camus272 Quote Link to post Share on other sites
Mstor Posted September 6, 2020 Share Posted September 6, 2020 (edited) Matt at Hobbyworld has always been very good about responding to e-mails. I have had items I ordered from him that were in stock come back as back-ordered. He told me that is often due to someone calling up and asking if item X can be added to their order. Those items don't get automatically deducted from the in stock total. There must be a reason why he has not contacted you yet. As mentioned, he is a one man show and may be away or otherwise busy. Give him some more time. Edited September 6, 2020 by Mstor Quote Link to post Share on other sites
lockheed2004 Posted September 6, 2020 Share Posted September 6, 2020 Give them a call. He’s more than responsive and will take care of you. My last order was in stock but due to the volume of orders he had, and being a smaller operation, he was running behind on shipping. Quote Link to post Share on other sites
Scooby Posted September 7, 2020 Share Posted September 7, 2020 I had the same issue a short while ago, all good received in a timely manner, first rate business. His business has ben very busy since Covid, it picked up and Matt is a one man show. Quote Link to post Share on other sites
Mstor Posted September 7, 2020 Share Posted September 7, 2020 Plus, up until a short while ago, he was the only source of MRP paints, aka Mr Paint. Many still use him as a primary supplier even though Sprue Brothers carries them now. Makes him a VERY busy man. I like to image his store as a brick and mortar with all the paints he stocks. Oh what fun I would have and oh the money I would spend . Quote Link to post Share on other sites
Scooby Posted September 11, 2020 Share Posted September 11, 2020 I should add to my above post, I ordered an order of Mr. Paint from him, I was shorted one bottle. I did send him a message and never heard back from him. Quote Link to post Share on other sites
Mstor Posted September 11, 2020 Share Posted September 11, 2020 11 hours ago, Scooby said: I should add to my above post, I ordered an order of Mr. Paint from him, I was shorted one bottle. I did send him a message and never heard back from him. That's not like Matt. He has always been prompt in responding and correcting mistakes. As far as the missing bottle, he probably ran out and back-ordered it. I do hope he is OK. Does someone here know him personally and can try to contact him? Quote Link to post Share on other sites
Scooby Posted September 14, 2020 Share Posted September 14, 2020 On 9/11/2020 at 9:56 AM, Mstor said: That's not like Matt. He has always been prompt in responding and correcting mistakes. As far as the missing bottle, he probably ran out and back-ordered it. I do hope he is OK. Does someone here know him personally and can try to contact him? I used to hear back from him immediately, not this year. I’ve emailed him several times, I have not heard back once. Quote Link to post Share on other sites
Curt B Posted September 18, 2020 Share Posted September 18, 2020 Hey guys, I've posted this in at least one other thread and not gotten much of an answer... I also just sent Matt an e-mail about status... waiting to hear back. I'm looking to purchase the KColor metallics and clears, and as far as I have been able to tell, Matt at HobbyWorld seems to be the only US distributor of these paints, and just about every color I'd like to get is on backorder. No doubt COVID related, but still, frustrating. Sorry to re-direct this thread, but do any of you know if there is another US distributor of KColor stuff? I know it's a Italian company, and as I recall, Italy has been hit heavily by the virus. Quote Link to post Share on other sites
Scooby Posted October 1, 2020 Share Posted October 1, 2020 On 9/18/2020 at 10:19 AM, Curt B said: Hey guys, I've posted this in at least one other thread and not gotten much of an answer... I also just sent Matt an e-mail about status... waiting to hear back. I'm looking to purchase the KColor metallics and clears, and as far as I have been able to tell, Matt at HobbyWorld seems to be the only US distributor of these paints, and just about every color I'd like to get is on backorder. No doubt COVID related, but still, frustrating. Sorry to re-direct this thread, but do any of you know if there is another US distributor of KColor stuff? I know it's a Italian company, and as I recall, Italy has been hit heavily by the virus. I still haven’t heard back in regards to the missing bottle of paint from my last order. Quote Link to post Share on other sites
lockheed2004 Posted October 1, 2020 Share Posted October 1, 2020 3 hours ago, Scooby said: I still haven’t heard back in regards to the missing bottle of paint from my last order. Try calling him, it does wonders. Quote Link to post Share on other sites
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