GWH A-10C 1/48

[Mr Matt Foley]

22 minutes ago, viper730 said:

@Raymond Chung I got a tracking update for my 14-21 day delivery airmail package. According to USPS No one was there to sign for it in Topeka KS so it is headed back to you in HK or China....I hope this is not the case as it's already been a month wait. I know you're working out some bugs and as I said earlier not complaining but pointing things out to help you work out any glitches. Thank You Brian

 

 

 

Oh no.

 

[viper730]

🤣

4 minutes ago, Mr Matt Foley said:

 

Oh no.

 

Don't worry cause it will only be my package.🤣

Edited April 11 by viper730

[Raymond Chung]

4 hours ago, viper730 said:

@Raymond Chung I got a tracking update for my 14-21 day delivery airmail package. According to USPS No one was there to sign for it in Topeka KS so it is headed back to you in HK or China....I hope this is not the case as it's already been a month wait. I know you're working out some bugs and as I said earlier not complaining but pointing things out to help you work out any glitches. Thank You Brian

 

 

Dear Brian 

 

don’t worry my staff in KS now on trip and the package should be received by the reception office but you never know USPS 🙂 

 

we have asked USPS redeliver or my staff will go to pickup Monday. 
 

we are running a new path via different carrier to test the delivery performance. 
 

all package will go out KS by USPS/UPS on Monday with the local tracking available in the last mile shipment. 
 

More software update to cope with this new services and the delivery timing suffered a bit by combination of Easter holiday local trip etc. 

 

btw all flat shipping order, we have a container heading to west coast at the moment. But we will have a new policy update that we will send new order in 4

weeks Interval starting from April. As we have a new route for USA client and Canada clients with seperate ocean routing. 

[viper730]

@Raymond Chung Thank You

[Mr Matt Foley]

The tracking number associated with my order was delivered today in Topeka Kansas.

[Raymond Chung]

1 hour ago, Mr Matt Foley said:

The tracking number associated with my order was delivered today in Topeka Kansas.

Yes, it is now being forward to USPS/UPS today. The tracking is the 1st leg shipment to our KS office and it will take 2-3 days to reach you.

[Mr Matt Foley]

10 hours ago, Raymond Chung said:

Yes, it is now being forward to USPS/UPS today. The tracking is the 1st leg shipment to our KS office and it will take 2-3 days to reach you.

 

And I received my USPS tracking number this morning. Thanks Raymond.

[viper730]

Same here. Thank You

[thuynh]

Hi. Just curious how did you get your new local tracking number ? I just checked my account on Luckymodel site

and no new update. Tracking number still shows the one to the Kansas office. Thank you.

 

Thanh

[Raymond Chung]

9 minutes ago, thuynh said:

Hi. Just curious how did you get your new local tracking number ? I just checked my account on Luckymodel site

and no new update. Tracking number still shows the one to the Kansas office. Thank you.

 

Thanh

Dear Thanh 

 

we are upgrading the tracking update. The one you see may be the tracking heading to KS, once the box arrived it will be rerouted via UPS or USPS and another tracking will be loaded 

 

Raymond 

[flanker27]

Hi Raymond,

my order is shown on container ZEAL LUMOS, estimated to arrive on April 15 but the container ship is still off the coast of China. Any ETA on its arrival?

[Specter1075]

I have a couple items supposed to be on that ship too. I've been wondering if they didn't get transfered to another vessel for the trip to North America.

[Raymond Chung]

We are asking the shipping company by container number and see if it transferred to another vessel 

[GeneK]

On 4/16/2024 at 9:34 AM, Raymond Chung said:

...  once the box arrived [at KS] it will be rerouted via UPS or USPS and another tracking will be loaded 

Raymond,

Do we have a choice of UPS or USPS?  UPS is excellent, USPS is terrible.  Or will it be shipped UPS with a hand off to USPS for final delivery (UPS Sure Post}? That will add at least three days to normal UPS delivery.

[QUOTE] UPS SurePost^® is an economy service for your non-urgent, business to consumer needs of low value [/QUOTE]

 

Of course this "Sure Post" scheme  is not good for the customer, but good for the shipper since it is less expensive.

 

Gene K

[Raymond Chung]

It depends on the zip code 

 

recently the USPS offer cheaper price. 
 

but let me check if we can bear the additional cost or giving an option to go for higher price using UPS 

[GeneK]

11 minutes ago, Raymond Chung said:

but let me check if we can bear the additional cost or giving an option to go for higher price using UPS 

Thanks, but most modellers, I think, will be satisfied with the slower option. Just a few us us "need" it NOW!  

 

Gene K

[Raymond Chung]

1 minute ago, GeneK said:

Thanks, but most modellers, I think, will be satisfied with the slower option. Just a few us us "need" it NOW!  

 

Gene K

As those who buy overseas, you notice the cross boarder purchase via traditional postal services becoming more expensive. The world has changed from globalization to regionalization. Thus, at LuckyModel, this is the 4th years that we working hard to establish a new supply chain network to cope with the postal cost, VAT challenge worldwide. The LUCKY AIR is a new method which we are fine tunning everyday in order to offer the lowest possible cross countries shipping while maintain a reasonable timing. 5 days cross country low shipping cost has gone by the public services. 

 

The last region to be handled is the Europe region where we are going to setup the VAT processing to avoid VAT handling cost imposed to the consumer. 

[Specter1075]

Hi Raymond!

 

If I can ask another question;

 

If someone makes an order with 6 or 7 items, is it normal that those items all ship at different times? Or does only one item show "shipped" but the whole order is on the way? Why would items be separated from an order and shipped at different times?

 

I have 4 orders that are almost 6 months old, and in each order there is 3 or 4 items. All items except one or two pre-orders were in stock at the time of purchase. They all say "queued to FCL shipment" since 2023, but it seems like each item ships at different times. For example, in one order, 4 items shipped within a couple days of each other. Two arrived months ago, and the other two have not arrived at all. This week one different item suddenly changed to "shipped". There remains 11 items from 4 different orders that are all queued to FCL, and have been so since Oct/Nov 2023, but maybe are still in the warehouse? 5-6 months is a long time for them to be sitting there, especially when the whole process should be 6 months in total.

 

Is there something I am misunderstanding about your process?

Edited April 18 by Specter1075

[Raymond Chung]

As nowadays we have multiple warehouse among world, and we have 2 warehouse in Hk/China region 

 

so when you see in stock it may in stock in Hk or China office. And we will split the order and handle the shipment from different center. 
 

as those items already in USA those item will be released right away. So sometimes some client is surprised with the 5 days delivery with surface mail ! 
 

as some of the items are stocked in China where the release to shipping is different from  HK (as container fully loaded sometimes) it will be postponed to next container. 
 

the order from Oct-Dec is exceptional as it impact by the ocean freight crisis, and we have released the March container (fully loaded) and we will continue to load in next container in May. 

[Specter1075]

I see. So it is correct to assume that all the remaining items will ship in May?

[Raymond Chung]

Yes 

[Specter1075]

Thank you, Raymond!

[Mr Matt Foley]

My kit arrived this morning, a day earlier than expected. Looking it over, I checked the trees to make certain everything was there and there seems to be more room in the box compared to some other GWH kits that are really packed tight. This led to a problem with the solid metal weight that is provided with the kit. GWH has it packaged in its own small box glued to the inside of the kit box. This is a bad idea because it is not secured very well and due to rough handling made it's way out of its packaging and was moving around through the parts trees. This thing should have been secured better and enclosed in bubble wrap. So far all parts seem intact and without damage. I hope to start this kit soon. I have other projects ongoing, and this will be the next aircraft I tackle.

[Specter1075]

I had the same thing. The weight had come loose and bounced around. In my case, the little weight box looked torn, so I had wondered if customs didn't look in there and the tear prevented the box from staying shut afterward. No damage in any case.

[GeneK]

On 4/17/2024 at 7:37 PM, Raymond Chung said:

 The LUCKY AIR is a new method which we are fine tuning everyday in order to offer the lowest possible cross countries shipping while maintain a reasonable timing. 

Thanks, Raymond. As for lowest rates (for your in-US shipments), you may want to check out Pirate Ship (don't be put off by the name, they are 100% legitimate).  I have saved a lot of money shipping to friends, and the label printing and tracking are outstanding.

 

Gene K

Edited April 24 by GeneK