Lucky Models credibility problems

[flanker27]

Any idea why when I add an item available in Canada, there is no shipping option from Canada to USA? 

[Raymond Chung]

1 minute ago, flanker27 said:

Any idea why when I add an item available in Canada, there is no shipping option from Canada to USA? 

Do you concern the 25% tariff ? 
 

we now only provide Canada local option

 

 

[flanker27]

got it, thanks

[MoFo]

Has anybody had a surface/container shipment from Lucky Model lately?  I've been waiting on one since last November and have kind of given up hope they'll ever actually send anything.  First, it was that the price of shipping had gone up (sorry to hear that, but you should probably contact your customers to tell them that, rather than make them search through social media sites to find out).  Then, when I asked if there was anything I could do, like upgrade to a faster shipping method, I was told they would definitely send it.  At the end of June, they said they would ship it in a week.  They didn't.  Then they stopped replying to my requests.  Oh, and in the middle of all this, a couple of individual kits had shipping labels created but were never sent (they never progressed past "shipper is preparing item for posting"), the tracking has now expired, and the kits are shown in my dashboard as having been 'shipped', even though they never were, so who knows what the hell is up with them.

 

So... before I dispute the charges and write LM off for good... has anyone had *any* sign of a surface shipment lately?

[Raymond Chung]

14 minutes ago, MoFo said:

Has anybody had a surface/container shipment from Lucky Model lately?  I've been waiting on one since last November and have kind of given up hope they'll ever actually send anything.  First, it was that the price of shipping had gone up (sorry to hear that, but you should probably contact your customers to tell them that, rather than make them search through social media sites to find out).  Then, when I asked if there was anything I could do, like upgrade to a faster shipping method, I was told they would definitely send it.  At the end of June, they said they would ship it in a week.  They didn't.  Then they stopped replying to my requests.  Oh, and in the middle of all this, a couple of individual kits had shipping labels created but were never sent (they never progressed past "shipper is preparing item for posting"), the tracking has now expired, and the kits are shown in my dashboard as having been 'shipped', even though they never were, so who knows what the hell is up with them.

 

So... before I dispute the charges and write LM off for good... has anyone had *any* sign of a surface shipment lately?

Dear Mofo

 

for the flat shipping rate client, we have not moved the cargo yet due to tariff and shipping cost increased issue. 
 

we try to send some packet from HK POST or China Post before, but all postal services to USA just suspended from either HKPOST and China post. 
 

we have been searching the new rules of import to USA, but no one can reply and answer us. If we dare to send the packet out, either the box was seized by US customs or lost in transit. We have experienced a few batch of mail lost in transit in Feb/mar

 

now the tariff from China is fixed at 30%, so we are working out a trial to partially ship some packed order via the container schedule to Leave in August and see any problem. 
 

for anyone who does not get thr proper reply please feel free to contact me directly at raymond@luckymodel.com 

 

in additional to this mess we are also busy to merge and close down the warehouse in hk. The close down just finished end of June and I am now in China office to plan to kick out those pallets from the China office and resume everything back to normal. 
 

besides we are trying a new air mail postal option offered by China post. However it involves a volumetric charges calculation. We are still working on it and we will publicly announced it once ready. 
 

for most of the expired tracking it was created to handle by hk post of CN POST, but we are blocked at the end 

 

so those new shipment will have a new tracking number from China post (not hk post) - actually we have closed the warehouse in hk since we started 24 years ago. 
 

for shipping charges, there will not more cheap shipping anymore, either send from

CHINA or UK. 
 

but those back order with flat shipping we are still working out to ship it even we suffer a huge lost (eg we collect 25 from for an order 150, at the end we pay 500 shipping for those 150 orders) 

 

thus we are working hard to ship those stuff. 
 

No surface mail to USA provided anymore, only airmail 

 

Raymond 

[MoFo]

Cool.

 

I'm not American though, so literally none of that applies to me, and doesn't explain why you haven't shipped my stuff.

[Raymond Chung]

39 minutes ago, MoFo said:

Cool.

 

I'm not American though, so literally none of that applies to me, and doesn't explain why you haven't shipped my stuff.

Send me an email with your order number 

 

as I stay here about the container shipment. 
 

if you are located in Canada, that is the reason as we used to combined the CA and US into one container to NA 

 

but now CA US has 25% tariff, thus we need to change the route. 
 

some of the previously packed parcel in Hk warehouse was pulled off and relocated back in China in early July 

 

and now we are processing those parcel and send via China Post surface mail. 
 

anyway email me if you have any questions 

[flanker27]

Hi Raymond,

Do you have an estimate of the time we might get our orders placed last year? just an estimate if possible. Thanks

[Raymond Chung]

Dear frank27 

 

for those order using the flat rate surface mail shipping, we are going to send those order via the east coast (it was shipped via west coast - LAX) 
 

as the traiff matter the west coast shipping rate becoming very unstable, thus holding up and shipping plus the tariff uncertainty. 
 

but now seems things settle we will load the order together with Kinetic full restock to our office via the east coast solution. 
 

However since we have to bear the 30% tariff for those orders, we can only partially loaded those pending orders and those tariff will be covered by our profit from Kinetic shipment. 
 

currently we schedule to send 4 pallets to this container as a trail. (A 20’ can only hold up 9-10 pallets) the container planned to leave in August and arrive Oct at east coast. And route to KS within 5 days. Then it will be shipped via UPS locally. 
 

but owing to the pending orders we cannot ship all at once due to cost of the tariff. 
 

if this August shipment pass through customs is ok, we will start another one on Oct and reaching by Dec. And we step by to step to clean out those pending orders

 

for those who need the accurate loading status please email me at raymond@luckymodel.com and I see if I can try to load the orders within the limited space inside the container. 
 

for other air mail order, those are on route to U.K. and plan to reroute back to USA by royal

mail. I am modifying the site so it can reflect the in transit parcel from China to U.K. and update the last tracking from royal

mail. 

[Specter1075]

Thank you for the information Raymond. For sea shipping to USA, does the ship dock in Canada first? Can your people in Vancouver send from Canada to USA to avoid tarrifs?

[ESzczesniak]

1 minute ago, Specter1075 said:

Thank you for the information Raymond. For sea shipping to USA, does the ship dock in Canada first? Can your people in Vancouver send from Canada to USA to avoid tarrifs?

If done correctly, tariffs are applied based on the products country of origin. It’s done this way specifically to close this loophole. 
 

With that said, my experience with eBay since this tariff thing started says it’s a complete crapshoot. 

[Raymond Chung]

35 minutes ago, Specter1075 said:

Thank you for the information Raymond. For sea shipping to USA, does the ship dock in Canada first? Can your people in Vancouver send from Canada to USA to avoid tarrifs?

Nope from

now on US and Canada are separated, as different tax zones 

 

all Canada shipment will be handled by China Post surface mail shipment. As they are most cost effective than our own container. Check out the new air mail and surface mail postal rate. Now all HK/CHINA shipment will use China post, as our HK warehouse has been closed in June. 
 

 

[Raymond Chung]

33 minutes ago, ESzczesniak said:

If done correctly, tariffs are applied based on the products country of origin. It’s done this way specifically to close this loophole. 
 

With that said, my experience with eBay since this tariff thing started says it’s a complete crapshoot. 

For sending goods via postal services, US customs impose a minimum tax of USD 100 for anything less than USD 250. So if you order a kit for 60 plus 15 shipping, you end up paying 175 at the end. US is shutting down the cross boarder mail business from China or HK. 
 

so for USA client, we establish a new route to offer different brand where we sourcing from Europe. Even those are made in China product, we still able to send from U.K. to USA. With the USD 800 tax free arrangement. 
 

thus for those item belongs to Hk distribution center, we manage to ship from Cn to U.K. and reroute from U.K. to USA . 
 

we just establish the routing and now in full speed operation. 
 

but we still suggest you “Buy from Uk”, then the whole supply line is from

europe, UK. Not from China to UK. 
 

but some of aftermarket like FAB can only be ship from CN UK USA method. 
 

some brand like trumpeter can be obtained from U.K. site without the hassle from CN 

 

Raymond 

[habu2]

I think it is only fair to point out that Lucky Model is not to blame for these complicated and expensive shipping and tariff issues. I shouldn't have to say who is, at the risk of getting this thread shut down. 

[Raymond Chung]

8 minutes ago, habu2 said:

I think it is only fair to point out that Lucky Model is not to blame for these complicated and expensive shipping and tariff issues. I shouldn't have to say who is, at the risk of getting this thread shut down. 

Thanks for you kind consideration. But in fact it our responsibility to make things work. 
 

I ask just for patience from customers like you and we are working out every possible path to restore the services. 
 

in fact, the world has changed from

globalisation to regionalisation. And that is reason why we setup the overseas hub few years ago and see this is going to pay off. 

[flanker27]

Hi Raymond,

Thanks for the update. I guess no modelers wanted this to happen, but glad you are still trying to get the kits into our hand.

 

[evilmedic13]

Well, it looks like some stuff is making its way into the US. I just had this delivered , in Chicago, by my favorite govt employee.

Edited August 21, 2025 by evilmedic13

[MoFo]

Is today before 29 August, or after?

[Raymond Chung]

3 hours ago, MoFo said:

Is today before 29 August, or after?

The removal of the tax free rules (under 800) already applied on end of May from China. So we working out several option to send to US. 
 

one of them via UK, but now even UK need to pay tariff before shipping. 
 

as of today we have established a new tariff included shipping method from China to USA. So all USA order now send from China, the tariff will be included and we fully restore the air mail shipping services. 
 

Sorry for no surface mail from china include the tariff. For those using our own container to send to US, we will bear it and fill the order in the coming container shipment. 
 

if anyone has issue please contact me directly 

[Raymond Chung]

Dear All,

 

Currently, the shipment from China and UK of LuckyModel has solved the tariff matter.

 

The China to USA air mail shipment with tariff included has been successfully test and we are restoring the shipment to US.

But we now face a little trouble in the new shipping interface where the new shipping label generation require extensive content submission (e.g. if the content contact Magnet, rare earth etc). We are now doing the label generation manually, so forget us if you see the tracking, but the cargo not moved for some days (as we need to fill in the HS code etc...) 

 

At least the business from China to USA restored and we are picking up again.

 

 

[MoFo]

It's been a month, so I thought I'd post an update.

 

TL;DR: still waiting.

 

First, credit where it's due, Raymond has been quick to respond when e-mailing him directly.

 

Two of the kits that I ordered last October have arrived.  For some reason, they were split out of the larger order and given tracking numbers last December and January, respectively, but they were never actually shipped(!) and the tracking expired.(!!!)  They were finally boxed together and air mailed out in July.  The remaining seven kits from that order are still showing as 'Reserved From Stock Pool', as they have been since I placed my order way back in October 2024.

Raymond said, on 24 July, that the other kits would be sent to CN Post "next week."

Since my original order was going to be sent via surface, I figured I might as well take advantage of the fact and add some paints to the order.  I asked Raymond if I could combine the two orders and was told it wouldn't be a problem.

It was a problem.

The order with the paints was split off and given its own tracking number.  It hasn't shipped yet - twenty days later, there are no shipping updates, just 'a tracking number has been created' - so, hmmm...

Two weeks after I placed the order and with no updates being given, I asked Raymond what was going on.  His response was that some orders with paint were being returned, that they would send the parcel to CN Post that day, and if it was returned, they would refund me for the paint and ship the parcel without it.

One week later, and there are still no updates from CN Post, which suggests they didn't ship the parcel that day, and in fact haven't actually sent the parcel at all.

On 7 August, Raymond replied to an older request through LM to say that "Our warehouse are resuming the operation" and my original order would be shipped "next week."

On 21 August, when I asked why the original order still hadn't shipped (again, almost a month after my post here, a couple of months after I was first told it would ship "next week", and two weeks after Raymond said it would be shipped "next week") I was told it would ship... "next week."  🙄

Specifically, Raymond said that they had 'lost the stock map' when they moved their warehouse and had to manually look for items, that they were prioritizing new orders, and that they would start picking old orders for shipment this week (24 August) - or more precisely, 'from (this) week onward'.

It is worth noting, this is the first mention of any warehouse issues as an excuse.

It is also worth mentioning, everything that I have ordered was (and remains) in stock.  Nothing was backordered.  Nothing was awaiting delivery from suppliers.  

 

So, ten months after I placed my order, most of those kits still haven't shipped, and I now have a second order waiting in limbo.     

[Raymond Chung]

19 minutes ago, MoFo said:

It's been a month, so I thought I'd post an update.

 

TL;DR: still waiting.

 

First, credit where it's due, Raymond has been quick to respond when e-mailing him directly.

 

Two of the kits that I ordered last October have arrived.  For some reason, they were split out of the larger order and given tracking numbers last December and January, respectively, but they were never actually shipped(!) and the tracking expired.(!!!)  They were finally boxed together and air mailed out in July.  The remaining seven kits from that order are still showing as 'Reserved From Stock Pool', as they have been since I placed my order way back in October 2024.

Raymond said, on 24 July, that the other kits would be sent to CN Post "next week."

Since my original order was going to be sent via surface, I figured I might as well take advantage of the fact and add some paints to the order.  I asked Raymond if I could combine the two orders and was told it wouldn't be a problem.

It was a problem.

The order with the paints was split off and given its own tracking number.  It hasn't shipped yet - twenty days later, there are no shipping updates, just 'a tracking number has been created' - so, hmmm...

Two weeks after I placed the order and with no updates being given, I asked Raymond what was going on.  His response was that some orders with paint were being returned, that they would send the parcel to CN Post that day, and if it was returned, they would refund me for the paint and ship the parcel without it.

One week later, and there are still no updates from CN Post, which suggests they didn't ship the parcel that day, and in fact haven't actually sent the parcel at all.

On 7 August, Raymond replied to an older request through LM to say that "Our warehouse are resuming the operation" and my original order would be shipped "next week."

On 21 August, when I asked why the original order still hadn't shipped (again, almost a month after my post here, a couple of months after I was first told it would ship "next week", and two weeks after Raymond said it would be shipped "next week") I was told it would ship... "next week."  🙄

Specifically, Raymond said that they had 'lost the stock map' when they moved their warehouse and had to manually look for items, that they were prioritizing new orders, and that they would start picking old orders for shipment this week (24 August) - or more precisely, 'from (this) week onward'.

It is worth noting, this is the first mention of any warehouse issues as an excuse.

It is also worth mentioning, everything that I have ordered was (and remains) in stock.  Nothing was backordered.  Nothing was awaiting delivery from suppliers.  

 

So, ten months after I placed my order, most of those kits still haven't shipped, and I now have a second order waiting in limbo.     

Dear Mofo,

 

As I explained before, as our digital location file was accidenatlly damaged during the warehouse merge, we isolate our problems but logging the new order and back order.

 

The backorder likes yours, we are slowly rebuilding the stock location, and either we search by manual. At the same time we are restocking those which "in stock" but cannot be found (tons of carton box to be unload) 

 

We now execute the restock in case we cannot find the item and repack those through the CN POST system.

 

[MoFo]

I'm now just a week shy of a year waiting for my order, so I guess it's time for another update.

 

TL;DR: think really, really hard before placing an order at Lucky Model.  And then buy from Hobby Easy.  

 

Just to recap: I placed an order on 21 October, 2024, using the cheap (containerized) shipping offer.  The delivery promise was 6 - 8 months; it's now a year later and not only do I not have all my order, most of it still hasn't even shipped.

 

I received a tracking number for a shipment on 6 August.  It wasn't actually picked up by China Post until 4 September.

I received a tracking number for another shipment on 27 August.  IT wasn't picked up by China Post until 27 September.  This was a single kit.  It took them a month to package and ship a single kit.

So clearly they're just bullshitting their shipping info.  You can expect your order to rot in limbo for a month after getting a tracking number, before they actually mail it.

 

Two of the six kits that I am still(!) waiting for them to ship are now showing as 'Procurement/Processing in Progress; Waiting Reply'.  I guess that means further delays?  I have no idea - I haven't heard a peep out of Lucky Model since Raymond's last post here.  Up until a few days ago, the kits had been 'Reserved, Queued to ship' for god knows how many months, so presumably they've pulled kits out of my order to ship to somebody else.  

 

I have had zero communication about the order from Lucky Model.  In fact, the only time they actually ship anything, or even communicate anything, is when they are called out publicly.  So truth be told, half the reason for this post is a futile hope they'll finally, finally ship the kits that I paid for and should have been mailed twelve months ago.  They shipped *one* kit after my last post (correction: they created a shipping label for one kit after my last post; they didn't bother shipping it for another month).  Then nothing.  

 

So buyers should VERY much beware.  In the absolute best case scenario, if you take them at their word, they have no idea where most of the items are in their warehouse (per the post directly above this one).  You can expect to wait months before you get a tracking number for your order, at which point it will be about another month before your order actually ships.  Worst case scenario?  I'm starting to wonder if they're struggling to stay solvent; I've been told 'it will ship next week' a suspicious number of times, and aside from public complaints, my orders have made *zero* progress.  A well run company would actually be proactive when orders were hit with shipping changes, and would follow up on (repeated!) customer complaints, rather than post a few excuses then do nothing.  

[Raymond Chung]

14 hours ago, MoFo said:

I'm now just a week shy of a year waiting for my order, so I guess it's time for another update.

 

TL;DR: think really, really hard before placing an order at Lucky Model.  And then buy from Hobby Easy.  

 

Just to recap: I placed an order on 21 October, 2024, using the cheap (containerized) shipping offer.  The delivery promise was 6 - 8 months; it's now a year later and not only do I not have all my order, most of it still hasn't even shipped.

 

I received a tracking number for a shipment on 6 August.  It wasn't actually picked up by China Post until 4 September.

I received a tracking number for another shipment on 27 August.  IT wasn't picked up by China Post until 27 September.  This was a single kit.  It took them a month to package and ship a single kit.

So clearly they're just bullshitting their shipping info.  You can expect your order to rot in limbo for a month after getting a tracking number, before they actually mail it.

 

Two of the six kits that I am still(!) waiting for them to ship are now showing as 'Procurement/Processing in Progress; Waiting Reply'.  I guess that means further delays?  I have no idea - I haven't heard a peep out of Lucky Model since Raymond's last post here.  Up until a few days ago, the kits had been 'Reserved, Queued to ship' for god knows how many months, so presumably they've pulled kits out of my order to ship to somebody else.  

 

I have had zero communication about the order from Lucky Model.  In fact, the only time they actually ship anything, or even communicate anything, is when they are called out publicly.  So truth be told, half the reason for this post is a futile hope they'll finally, finally ship the kits that I paid for and should have been mailed twelve months ago.  They shipped *one* kit after my last post (correction: they created a shipping label for one kit after my last post; they didn't bother shipping it for another month).  Then nothing.  

 

So buyers should VERY much beware.  In the absolute best case scenario, if you take them at their word, they have no idea where most of the items are in their warehouse (per the post directly above this one).  You can expect to wait months before you get a tracking number for your order, at which point it will be about another month before your order actually ships.  Worst case scenario?  I'm starting to wonder if they're struggling to stay solvent; I've been told 'it will ship next week' a suspicious number of times, and aside from public complaints, my orders have made *zero* progress.  A well run company would actually be proactive when orders were hit with shipping changes, and would follow up on (repeated!) customer complaints, rather than post a few excuses then do nothing.  

Reply you in PM.

[lockheed2004]

7 hours ago, Raymond Chung said:

Reply you in PM.

Incredibly weak response, given all previous messages and the manner in which you’ve been very publicly called out on your poor business practices.