If you have a facebook account go to https://www.facebook.com/avantgardemodelkits/
They have a message over there regarding the pre orders which were done at steel models;
Of course there are hurdles in life and we wouldn’t usually discuss business decisions online. However, in the interests of openness we are honest about everything that we can be. Washing clothes in public is not what we want to do and not what you would expect from us either. The moral high ground is where I prefer to be and any other stance is not acceptable to me.
If you are having any concerns about any orders you have with or through Steel Models then they are doing the right thing and reimbursing your money. Of course, that is the correct thing to do. One just has to look at the timings of the posts to see properly.
Because this is not your problem you should not suffer because of differences in opinion, we ask that you PM us for information on how we can and will help you.
Please be aware that we are getting hundreds of messages and these take time to get through properly. We always strive to make sure we give you the attention you deserve and as loyal customers would expect from us. Thanks for reading - Admin - Martin