drake122 Posted September 3, 2011 Share Posted September 3, 2011 I bought the RoG Eurofighter Typhoon twin seater a few years ago and unfortunately I totally destroyed the canopy part... now I am thinking about asking Revell for a replacement part, but I'm not really sure if it's worth it. It would probably take some time for them to send the replacement (if they agree to send it at all), and the part + shipping might even cost me more then a brand new Typhoon kit. Does anyone have experience with ordering replacements from them? Quote Link to post Share on other sites
Berkut Posted September 3, 2011 Share Posted September 3, 2011 I needed decals for my revell MiG-31, because i screwed them up. I sent them email, and didn't get an answer. However, two weeks later i got envelope from them. They included two decal sheets, and those are large. :) They never asked for money or anything. So i would ask them, nothing to loose. Quote Link to post Share on other sites
drake122 Posted September 3, 2011 Author Share Posted September 3, 2011 wow You told them you screwed up the decals and they send you two sets for free? That's what I call customer service, haha! Did you also send them the required papers listed in the instructions? (proof of purchase, bar code from the box and the instruction sheet) Quote Link to post Share on other sites
Andre Posted September 3, 2011 Share Posted September 3, 2011 Did you also send them the required papers listed in the instructions? (proof of purchase, bar code from the box and the instruction sheet) I just use the contact form on their web site. Worked for me every time. RoG's costumer service is indeed among the best in the business. HTH, Andre Quote Link to post Share on other sites
cpoud117 Posted September 3, 2011 Share Posted September 3, 2011 You have to email revell departement X (it sounds mysterious, I know) at departmentx@revell.de They are in charge of the spare parts and after-sales. Quote Link to post Share on other sites
Lucien Harpress Posted September 4, 2011 Share Posted September 4, 2011 The only issue? They rarely give correspondence back, and it takes a few weeks for anything to show up. Other than that? EXCELLENT service. Quote Link to post Share on other sites
drake122 Posted September 4, 2011 Author Share Posted September 4, 2011 You have to email revell departement X (it sounds mysterious, I know) at departmentx@revell.de They are in charge of the spare parts and after-sales. Department X, eh? Should I use cloak and dagger phrases in my email then? :D Quote Link to post Share on other sites
Spectre711 Posted September 5, 2011 Share Posted September 5, 2011 (edited) The only issue? They rarely give correspondence back, and it takes a few weeks for anything to show up. Other than that? EXCELLENT service. Just what I was thinking. If you are in North America you can just click on Defective or Missing Parts at the bottom of the link below. http://www.revell.com/support/index.html No cost for part or shipping. Edited September 5, 2011 by Spectre711 Quote Link to post Share on other sites
drake122 Posted September 5, 2011 Author Share Posted September 5, 2011 I think it's obvious why shipping from Germany to the USA takes more time. They send stuff in packages for more people at the same time, not individually (to reduce shipping fee). Revell USA then distributes those packages within the US. Thankfully, I'm not from North America and I didn't order through Revell USA so it shouldn't take 3-4 months for the part to arrive. Quote Link to post Share on other sites
Jay Chladek Posted September 5, 2011 Share Posted September 5, 2011 (edited) Question is, do Revell of Germany send to people in the states or do we have to go through Revell USA's customer service since they are the importer? I tried getting a sheet for the RoG 1/72 shuttle kit through the link and the response I got was "nope, we can't send one to you". Edited September 5, 2011 by Jay Chladek Quote Link to post Share on other sites
drake122 Posted September 5, 2011 Author Share Posted September 5, 2011 Yes, RoG appearently sends stuff to the US as well. It is probably better to order through the revell.de website if the kit in question is made by them. Quote Link to post Share on other sites
drake122 Posted September 5, 2011 Author Share Posted September 5, 2011 The only issue? They rarely give correspondence back, and it takes a few weeks for anything to show up. Other than that? EXCELLENT service. They don't give correspondence back? Curious, I sent them an email 8 hrs ago and just got a reply from the mysterious "Department X". :D I think I'm going to get that canopy after all... Quote Link to post Share on other sites
Spectre711 Posted September 5, 2011 Share Posted September 5, 2011 I broke a landing gear of the 72 bearcat which was a USA kit but now is re-boxed and sold through RoG. I used the order for in the link provided and have not heard a thing from Revell and it has been over two weeks. Don't know if I'm going to get it or when. Quote Link to post Share on other sites
Andre Posted September 5, 2011 Share Posted September 5, 2011 Department X, eh? Should I use cloak and dagger phrases in my email then? :D Yes. I suggest 'The significant owl hoots in the night'. ;) Cheers, Andre Quote Link to post Share on other sites
drake122 Posted September 5, 2011 Author Share Posted September 5, 2011 I broke a landing gear of the 72 bearcat which was a USA kit but now is re-boxed and sold through RoG. I used the order for in the link provided and have not heard a thing from Revell and it has been over two weeks. Don't know if I'm going to get it or when. Well, the webpage does say RoG parts may take up to 12 weeks to arrive in the US... Yes. I suggest 'The significant owl hoots in the night'. ;) Cheers, Andre How about "the queasy crow flies at midnight"? :D Quote Link to post Share on other sites
Big Kohona Posted September 5, 2011 Share Posted September 5, 2011 I've emailed Revell Germany in the past and, although it took awhile, I did get the item I needed. It did come from Revell USA though, so that may explain the delay for anyone here in North America. HTH. Quote Link to post Share on other sites
Spectre711 Posted September 6, 2011 Share Posted September 6, 2011 (edited) Well, the webpage does say RoG parts may take up to 12 weeks to arrive in the US... Yea, but it was an original USA kit with a 1967 & 1979 copyright date on it and not the re-boxed for RoG. Sure hope they have a left landing strut hangin around. Edited September 6, 2011 by Spectre711 Quote Link to post Share on other sites
drake122 Posted September 19, 2011 Author Share Posted September 19, 2011 (edited) Today, I received a letter from Revell Germany with the replacement part. I was quite suprised, it didn't take them too long. Except when I opened it, I realized they didn't send me what I wanted... lol. I ordered a new canopy for the 72nd twin seater Eurofighter and I got... well, I'm not even sure what it is. I don't think it's from a Eurofighter kit actually, heh. My email to them was very detailed on what I need, I'm quite intrigued they messed up like this. Oh well... at least it was free. Edited January 2, 2017 by drake122 Quote Link to post Share on other sites
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