Spectre711 Posted August 6, 2023 Share Posted August 6, 2023 (edited) Anyone experience a surprise while placing an order? I ordered 2 Eduard masks and two 30ml containers of MRP paint and the shipping is $17. WTF, almost half the cost of my order was shipping. Edited August 6, 2023 by Spectre711 Quote Link to post Share on other sites
Dave Williams Posted August 6, 2023 Share Posted August 6, 2023 Hazardous material charge? MRP is lacquer. Quote Link to post Share on other sites
Curt B Posted August 6, 2023 Share Posted August 6, 2023 (edited) Did you verify what option for shipping was selected? As I recall, I THINK Spruebrothers shipping choice defaults to one of the faster (e.g. more expensive) choices. I would go back and try to place the same order again (and stop before the order is placed, of course), but check which shipping option was automatically selected. Edited August 6, 2023 by Curt B Quote Link to post Share on other sites
nspreitler Posted August 6, 2023 Share Posted August 6, 2023 2 hours ago, Spectre711 said: Anyone experience a surprise while placing an order? I ordered 2 Eduard masks and two 30ml containers of MRP paint and the shipping is $17. WTF, almost half the cost of my order was shipping. Expedited shipping on orders under $100 is $17, standard shipping is $10. Quote Link to post Share on other sites
Spectre711 Posted August 6, 2023 Author Share Posted August 6, 2023 To be honest with you I wasn't even prompted for a type of shipping. I never had high shipping fees from them before. Maybe it had to do with the paint but it never was shown until I went back and checked the order status. I'm waiting to hear back from SB other than the generic response on shipping fees. I havnt touched a thing in a while and figured an order might push me along. Bottom line is that I was never prompted on the shipping. Quote Link to post Share on other sites
Spectre711 Posted August 6, 2023 Author Share Posted August 6, 2023 (edited) 5 minutes ago, nspreitler said: Expedited shipping on orders under $100 is $17, standard shipping is $10. Expected shipping on a $26 order should be $17? Is that their default shipping cause I don't remember it ever being UPS. Edited August 6, 2023 by Spectre711 SP Quote Link to post Share on other sites
Spectre711 Posted August 6, 2023 Author Share Posted August 6, 2023 Guess I'm just going to chalk this up as glitch and I should be paying even more attention than I usually do. Quote Link to post Share on other sites
thegoodsgt Posted August 7, 2023 Share Posted August 7, 2023 As always, your best course of action to understand the shipping options is to contact Sprue Brothers directly. They can help you troubleshoot any issues you're having. https://spruebrothers.com/contact-us/ Quote Link to post Share on other sites
Tracy White Posted August 9, 2023 Share Posted August 9, 2023 Their site always defaults to the most expensive shipping. Just something you have to keep an eye out for and fix every time unless you REALLY want it fast. If you don't see a shipping option I'd refresh until you do. Quote Link to post Share on other sites
lockheed2004 Posted August 9, 2023 Share Posted August 9, 2023 30 minutes ago, Tracy White said: Their site always defaults to the most expensive shipping. Just something you have to keep an eye out for and fix every time unless you REALLY want it fast. If you don't see a shipping option I'd refresh until you do. Incorrect… mine defaults to in store pickup for $0.00. I then select the $9.99 standard option. Quote Link to post Share on other sites
Tracy White Posted August 9, 2023 Share Posted August 9, 2023 OK, so it appears that everyone has a default that might be different, is consistent to them, and doesn't show up in settings as an editable option. Quote Link to post Share on other sites
phantom Posted August 9, 2023 Share Posted August 9, 2023 (edited) Comes up automatically for me. But of course I am from a dark and evil country that many Americans never heard of. (Canada, I am the third igloo on the left.) The shipping to a different country has multiple shipping options. You know, in case polar bears eat my model, Blizzards (in August) stuff like that. Edited August 9, 2023 by phantom Quote Link to post Share on other sites
Spectre711 Posted August 10, 2023 Author Share Posted August 10, 2023 I never saw the shipping options and almost always chose the cheapest option cause I really don't need it that fast. Maybe it just did an express checkout once I entered the card info? I was able to just cancel the whole order since it didn't ship yet and will try again when I have a little more time. I've been working on a boat to get it out on the water. Quote Link to post Share on other sites
Mr Matt Foley Posted August 31, 2023 Share Posted August 31, 2023 It also varies with the total cost of your order. I enjoy the expedited shipping but nearly always purchase more than $100 which makes it cheaper. Take a deep breath and RELAX. We all screw up once in a while. Quote Link to post Share on other sites
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