Raymond Chung

Dear Mofo, As I explained before, as our digital location file was accidenatlly damaged during the warehouse merge, we isolate our problems but logging the new order and back order. The backorder likes yours, we are slowly rebuilding the stock location, and either we search by manual. At the same time we are restocking those which "in stock" but cannot be found (tons of carton box to be unload) We now execute the restock in case we cannot find the item and repack those through the CN POST system.

Dear All, Currently, the shipment from China and UK of LuckyModel has solved the tariff matter. The China to USA air mail shipment with tariff included has been successfully test and we are restoring the shipment to US. But we now face a little trouble in the new shipping interface where the new shipping label generation require extensive content submission (e.g. if the content contact Magnet, rare earth etc). We are now doing the label generation manually, so forget us if you see the tracking, but the cargo not moved for some days (as we need to fill in the HS cod

The removal of the tax free rules (under 800) already applied on end of May from China. So we working out several option to send to US. one of them via UK, but now even UK need to pay tariff before shipping. as of today we have established a new tariff included shipping method from China to USA. So all USA order now send from China, the tariff will be included and we fully restore the air mail shipping services. Sorry for no surface mail from china include the tariff. For those using our own container to send to US, we will bear it and fill the order in the coming

Thanks for you kind consideration. But in fact it our responsibility to make things work. I ask just for patience from customers like you and we are working out every possible path to restore the services. in fact, the world has changed from globalisation to regionalisation. And that is reason why we setup the overseas hub few years ago and see this is going to pay off.

For sending goods via postal services, US customs impose a minimum tax of USD 100 for anything less than USD 250. So if you order a kit for 60 plus 15 shipping, you end up paying 175 at the end. US is shutting down the cross boarder mail business from China or HK. so for USA client, we establish a new route to offer different brand where we sourcing from Europe. Even those are made in China product, we still able to send from U.K. to USA. With the USD 800 tax free arrangement. thus for those item belongs to Hk distribution center, we manage to ship from Cn to U.K. and rerou

Nope from now on US and Canada are separated, as different tax zones all Canada shipment will be handled by China Post surface mail shipment. As they are most cost effective than our own container. Check out the new air mail and surface mail postal rate. Now all HK/CHINA shipment will use China post, as our HK warehouse has been closed in June.

Dear frank27 for those order using the flat rate surface mail shipping, we are going to send those order via the east coast (it was shipped via west coast - LAX) as the traiff matter the west coast shipping rate becoming very unstable, thus holding up and shipping plus the tariff uncertainty. but now seems things settle we will load the order together with Kinetic full restock to our office via the east coast solution. However since we have to bear the 30% tariff for those orders, we can only partially loaded those pending orders and those tariff will

Send me an email with your order number as I stay here about the container shipment. if you are located in Canada, that is the reason as we used to combined the CA and US into one container to NA but now CA US has 25% tariff, thus we need to change the route. some of the previously packed parcel in Hk warehouse was pulled off and relocated back in China in early July and now we are processing those parcel and send via China Post surface mail. anyway email me if you have any questions

Dear Mofo for the flat shipping rate client, we have not moved the cargo yet due to tariff and shipping cost increased issue. we try to send some packet from HK POST or China Post before, but all postal services to USA just suspended from either HKPOST and China post. we have been searching the new rules of import to USA, but no one can reply and answer us. If we dare to send the packet out, either the box was seized by US customs or lost in transit. We have experienced a few batch of mail lost in transit in Feb/mar now the tariff from China is fixed

Do you concern the 25% tariff ? we now only provide Canada local option

Dear all ARCers, BTW, take this chance to update our logistics arrangement. We now finish the website upgrade to provide a new delivery system. Instead of all centralized in China/HK before, we now enable our UK overseas hub to manage the retail order. Instead of sending everything from China, we now enable the UK hub as a separate centre who procure locally. Thus, Eduard, Airfix and other Europe brand will be first direct serve by our UK office instead of waiting the slow boat in China and re-route. Thus, for the same item, we may have differe

yes clean. you can send to me raymond@luckymodel.com

If the Canada warehouse run out of stock it will be filled from China office. UPS IS ONLY for USA site not Canada. if you select a shipping option only for local country the system will check if the item in stock or not, if not it will avoid you to place the order

That is the new China based low cost air mail option we will adding back the shipment notification email onward

Dear all long supported fans of Luckymodel in arc, Just want to take this place to let all of you know what happens, it is a long story and I want to make it short. As I still want to use the time to clear out the mess. 1. We introduce our own shipping system since Cov19 as hk post stop carrying cargo to many pace, so we coload the presold packet together with our Kinetic restock in North America, Canada, UK and Australia, by our own 40'fcl container services. 2. This system started in 2020,2021 where it is the only shipping option to send larget box sized t