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Raymond Chung

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About Raymond Chung

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  1. It is undergo 24 hrs full injection at the moment. Hopefully fully packed by the end of last week of April.
  2. Raymond Chung

    LUCKYMODEL NEW SHIPPING SYSTEM

    Actually we have a new shipping plan, since Feb 2019 HK Post Office has changed the max box size for parcel to USA and reduce it by half, so we cannot no longer to offer $2 surface mail option as the shipping cost will be triple to ship the same amount of goods as before. But do not get disappointed, with our Canada based warehouse in operation, we are running a trial promotion for $4 surface mail option for any order more than $60! How we do it ? We will spool any order packed for this shipping option and we will load it into our monthly container to Canada warehouse, then it will be rerouted via USPS/UPS ground to your place. Thus the max box size will be same as US/CANADA domestic shipping. We estimate the delivery time will similar to post office (1.5-2.5 month). Once the container arrive we will update the USPS/UPS tracking number. The first batch will leave HK on 26 April and any order received before should arrive around end of May or early June. This is the stage one of our trans Pacific operation and we look forward to expand our North America operation in the future by stockings some DG item overseas to provide more type of services.
  3. Raymond Chung

    LUCKYMODEL NEW SHIPPING SYSTEM

    Nowadays, the business is very strange. The daily order volume can have a 1000% difference in normal day (not to mention the Xmas). You can have fewer order in most of the day and suddenly when a large shipment arrive, the pending orders can jack up quickly. While you don't have enough space, staffs to clean all the backlog on time.
  4. Raymond Chung

    LUCKYMODEL NEW SHIPPING SYSTEM

    For your information, since last Thursday, we have packed around 1088 packets but not enough time to weight it and move to post office. Also, from last Thursday, (Friday,Sat,Sun is holiday), Monday and Tuesday is working day, so, we have 1 more working day before. But be consideration of Asia holiday is different from Western holiday.
  5. Raymond Chung

    LUCKYMODEL NEW SHIPPING SYSTEM

    Dear Shion, Please PM me for further enquiry, but since you ask from here, i reply to you here. Last friday is a public holiday in HK, and we have the Hasegawa arrival on 2nd April, but unluckily, we have some change over with some warehouse staff, the new staff will on board tmr. So, we have some backlog. Also, we have another Revell shipment arrived and all the warehouse floor is "jammed". We will further clean up the packed packet within the coming days with new warehouse staff arriving. You cannot believe how busy it is the warehouse we have, I always complaint, why I send the order to all suppliers in different month but all shipment (especially in container size) will arrive within the same week ! We will have a full container load of airfix inbound and Italeri within 10 days, so, please forgive us we are busy to clean up all the backlog here. I double check your order, the order has been in the queued via our Europe services provider, but we have been seriously short of staff in last week, so we can only move out the HK Post (US and Asia Region) out today, we will update the postal data tmr. During April - June, a lot of Asia holiday in between, making you feel the packet is in the warehouse for a week (actually 2-3 more working days)
  6. Raymond Chung

    LUCKYMODEL NEW SHIPPING SYSTEM

    The UK and Europe rate are updated except Poland. Please check and if you think the shipping rate does not look right, email me at raymond@luckymodel.com and I will see what happen.
  7. Raymond Chung

    LUCKYMODEL NEW SHIPPING SYSTEM

    Dear Neo thanks. The T-45 combo should be discontinue as the boxtop is finished. As for the $2 promo as this is surface mail option and the HKPOST change the spec since Feb 2019 where we can only send smaller box. Thus the $2 promo would not be offered to US anymore. We are checking the Canada if still possible. Besides as the surface mail has a high chance to get damaged the kit, we have suffered some lose on replacement/ claim. Therefore even if we continue to offer, it will be a personalised offer for those who does not claimed on this services type before. Just like the NCD from your car insurance. We do want to offer the good price to customer while we have to balance overall performance. Another way we are checking if we can Coload the surface mail type parcel into our own container to Canada warehouse and re route using the ground transport services. And see if any cost saving from direct posting to Post Office. That we can reuse the larger box for domestic posting. Keep looking about the shipping option as the we know the US will depart from UPU this year and we look forward for a new change on shipping again.
  8. Raymond Chung

    LUCKYMODEL NEW SHIPPING SYSTEM

    Got it I will schedule it in next patch
  9. Raymond Chung

    LUCKYMODEL NEW SHIPPING SYSTEM

    Dear ARCers, I have burned my mid-night oil to rush out the update on the website. Now, for any item inside the order, after the item is released to packing center, the additional status will display: - In Transit from China to HK - that means the packet is on the route from China to HK for transit to Post Office or consolidate packing - Waiting Tracking# - means the packet is on the outgoing queue with weighted data and waiting the post office return for shipping label to affix on - Waiting to Post Office - means the label is affixed and waiting the next working day to physical load the packet. At this stage tracking# is assigned, but may not be searchable in Postal site. - Shipped - means the packet is go through the final scan when leaving our warehouse and on the way to the post office counter. However, as our experience, even we have the packet delivered to post office, it may take up to 24 hrs to show up in their system. Besides, we also show a label "The item is located in off-shore warehouse, it will take 2 more working days to post office" for those items are located in warehouse other than HK and it will take around 2 more working days to arrive to the Post Office. Hopefully, this make more clear to avoid confusion
  10. Raymond Chung

    LUCKYMODEL NEW SHIPPING SYSTEM

    Yes, same as AMK, we stop carrying TAKOM. Sorry that you have to get from somewhere else. But we have reinstate MENG at our store.
  11. Raymond Chung

    LUCKYMODEL NEW SHIPPING SYSTEM

    Yes, the development of our back office changes have to cope with yearly changing shipping rate, rule as well as supply structure may not well reflected on time at the site. The goal of us splitting the warehouse is to provide more product selection while controlling the warehouse cost. Therefore, we relocate all China made brand into our China warehouse (e.g. Kinetic, Trumpeter, MENG, RYE FIELD.... etc) and we relocate the warehouse space in HK for imported brand (Italeri, Airfix, Revell, Hasegawa). Before the China warehouse, our HK facilities has been overloaded with both region of supply. Thus, even the item is in stock in HK, it takes us 3 days to finally process the order (no space to turnaround). Just for your compare, we have 10 times more expensive than any mail order in the world - even Japan. With complete the back end logistics rework, the China warehouse now can process more China made item without congesting the warehouse in HK. Thus, as you may notice, we bring back more imported item again to serve the customer. Also, with electronics label submission, we have to weight the box before getting the tracking, that is different from the past where we put the tracking tag before shipping out. I will put up more note on the stock status so the customer will notice the possible working day require for trans warehouse operation and we need to change (from packed to shipped ) to (from packed, waiting for tracking#, loading to post office and finally shipped)
  12. Raymond Chung

    LUCKYMODEL NEW SHIPPING SYSTEM

    Ok I am working to refine the status indicator to tell the item require 2 more working days to transit in case it is from china warehouse. But the transit time from ‘shipped’ to physical in post office warehouse may have 2 days in between. For example if we packed weight and printed the label last night in HK (Friday) the package will stay till Monday (sometimes Tuesday) to truck to the post office. In this case the customer may see the item is shipped on their local time Friday in the morning but not appear in the post office until next Tuesday local time. In fact it is night in Asia and Saturday and Sunday is not working day. I will put special notice to those Friday shipped package with remarks that the actual time to post office would cross the weekend and it may appear in the postal on coming week earlier. hopefully no more misunderstandings
  13. Raymond Chung

    LUCKYMODEL NEW SHIPPING SYSTEM

    Dear Tom, Actually, the Canada warehouse is already operational for a year, but it only take care the Kinetic distribution. And also, we check out that unless the order is multiple kits like 5-10 pcs, otherwise, the shipping cost from HK to Canada vs Canada to Canada is similar. The only difference is the delivery date may be 1-2 days faster. But at the same time, the HK POST on larger box item has jump up quickly by 2019 even the surface mail. Therefore, we are thinking to offer our in-house surface mail (that means, the order will be loaded to our Kinetic North American distribution goods combined with the retail parcel order packed in HK to Canada. And then unload it and tranship using the local trucking or postal services for larger order. So we will charge the local shipping "as if" the item from local Canada vendor. However, this method will take around 1-1.5 months for us to consolidate the container to the destination.
  14. Raymond Chung

    LUCKYMODEL NEW SHIPPING SYSTEM

    Sorry I have traced down your order history. From 2016 to 2017, around 16 orders, 15 orders are shipped on the second day. The last order in 2017 Jan, we post via Jesery Post with tracking#, but it does not arrive on time and we perform the fully refund to you. Once the packet out to the post office, we cannot control 100%. Anyway, you sure will get the stuff you need but with a week more than planned.
  15. Raymond Chung

    LUCKYMODEL NEW SHIPPING SYSTEM

    Again, the box is packed in LuckyModel warehouse in China - not distributor - as for your ordered item F-16XL, we are the maker as well, so we have no reason to lie you. In stock - means the item in our warehouse either in China or HK. Packed - means the item pack into the carton box and ready to proceed to next route (it can be a unregistered option without waiting the tracking# from post office) Shipped - means the label attached and on the way to Post office. - we move the bulk to post office daily but in some case, we can only move to post office every 2 days. Thus, it has a chance the box "shipped" is queuing for trucking to post office counter or mail center. I have asked Silvia - she admitted she just see the status and give you reply without going detail into the trace log. Normally, the shipped status is max 2 days between completed and to the post office. If you think we lie, I am sorry we may not able to meet your expectation. But I want to reinstate the whole matter was generated from china custom blocking for 2 working days and sorry you cannot use the part you paid for within 7 days across Pacific ocean. I am sure many others shops can do better than us.
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